John Maina Email & Phone Number

With a diploma in Insurance (AIIK) and completing a Bachelor's degree in Business Management in Risk and Insurance, I have been successful at selling Insurance for all classes and managing the needs of a client’s needs and expectations.Effectual at managing the administration of each policy's lifecycle and positively dealing with claims at every stage of the claims cycle, I am consistently proactive in minimizing administration lapses.Highly knowledgeable in the products and services offered by JW Seagon, I am driven to contribute to the best of my ability towards the desired growth and of my team and the organization.

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  Senior Client Relationship Manager

  Jw Seagon & Company

  2016 - Present - Nairobi, Kenya

  • Diligently explore and manage a client’s needs and expectations, therefore, ensuring the client always has a policy that best suits their needs. • Ensure that proper client engagement is followed through, mindful of the constant need for proactivity, to minimize administration lapses. • Carefully monitor credit control and always insist on prompt payment of premiums by customers, robustly enforcing sanctions, such as cover suspension, if necessary. • Positively deal with claims at every stage of the claims cycle, from intimation, through insurer, customer, and service provider liaison, to satisfactory conclusions. • Compliant to the claim’s workflow process, take proactive control of claims from the moment they are reported, record them accurately and follow them up. • Be diligent in the production and distribution of client documentation, keeping all records up-to-date and getting renewals out well in advance of the due dates. • Proactively handle all client queries, including policy benefit interpretation, cross-selling and up-selling, fact-finding, follow-ups and reporting.