Johnna Esper Email & Phone Number

Tallahassee, Fl, Us

Remote/ Work From Home

Novi, Michigan

Wixom Mi

•Initial and post-imaging computer configurations•Install software and updates•Install hardware & hardware repairs•Repair and upgrades of laptops and desktop PC’s •Help Desk, monitor and manage ticket system•Manage, configure and distribute cell phones for local and international users.•Active Directory administration •VoIP desk phone management•LAN management (switches, routers, servers, firewalls, SAN, wireless, AP’s)•Audio/Visual equipment•Microsoft OS•Windows 7 •Project Management

Southgate Mi

•Imaging, post-imaging configurations.•Configure and install laptops and desktop PC’s•Help Desk, monitor and manage ticket system•Manage, configure and distribute cell phones & hotspots for a staff of over 400+ users.•Understanding of computer information systems and networking, including LANS, WANS, CPU's, topology, servers, routers, PC's, printers, etc.•Understanding of Microsoft Operating System•Basic Programming/ HTML/ Raptor•Basic CAD w/ Solid Works•Expert level skills with Microsoft Office/ Outlook/ Word/ Excel/ Publisher/ PowerPoint

Brighton, Michigan

•Assist the Company’s President, Human Resource Director and 15 other Department Heads with administrative tasks, scheduling events, meetings, functions and travel arrangements. •Organize and maintain company files including the employee files •Facilitate new hires, orientation and processing, including background checks•Facilitate training, credentialing & licensing and evaluating of employee performance•Compile and prepare monthly status reports and board packets•Publish and edit the company newsletter (The Brighton Hospital Associate Update) •Maintain and update policy manuals and employee handbook •Assist with employee payroll & benefits •Ceridian hr/payroll/ time & attendance software•First point of contact for the HR/ Administration office, responding to visitor or caller inquiries and requests •Prepare and respond to correspondence as necessary •Upkeep of office equipment and supplies •Record and transcribe meeting minutes for the Department Head and Environment of Care committees •Volunteered for many company functions to assist in the raising of funds and donations

South Lyon Mi

•Managed Builder & Development/ Real Estate Office•Public Relations•Sales- New and previously owned homes•Accounts payable/ Accounts Receivable•Marketing Strategies - Including designing and creating printed materials, on-line and print ad designs & virtual tours to generate interest in the new homes.•Licensed Real Estate Agent•Schedule and conduct tours•Coordinated with vendors and constructions crews.•Coordinated with City Hall

Southfireld, Mi

•Supervised staff of approx. 25-30 CSR’s •Training and development of personnel, providing coaching and counseling, mentoring, and general human resource functions •Process improvements, benefit coordination and audits of medical (including durable medical equipment), dental and mental health insurance claims •Monitored incoming/outgoing calls; with a volume of 5000-7000 calls per week. •Resolved escalated call and claim issues •Maintained written correspondence and telephone communications with insured members, other insurance carriers (including BCBS, Medicare & Medicaid) and members of the medical and dental communities to resolve issues; provided education regarding contracts, benefits, coordination of benefits and guidelines according to contracts. •Received numerous awards for customer service and performance, including the company’s two highest honors, the President’s Award and the Pinnacle Award.EXPERT SKILL LEVEL OF THE FOLLOWING•Roman Monitor and CSS (call center systems for monitoring and tracking incoming/outgoing calls) •Medicom, Dentacom, EDS, TPS (claims processing databases) •Letterwriter (correspondence software) •Xptr and CIRF (archiving and reference databases)