John Ozturk Email & Phone Number

Chapel Hill, NC, US

*Global Campaign Strategy & Planning:-Campaign Design & Project Management-Campaign Success Reporting & Analysis-Campaign Messaging & Positioning*Strategy & Planning for all Global Digital Sales teams:-Operational Streamlining & Process Design-Career Development Growth Implementation-Incentive & Financial Planning for Team Success

-I help drive operational efficiency and growth through the management of internal projects within the Digital Sales department.-Responsible for driving Sales growth through outreach campaign management, sales support, sales operations, and tool enablement.-I generate, analyze and interpret data across KPI-centric reporting to uncover patterns and.

-I managed a book of 50-60 strategic software implementation projects for new and existing high-touch customers.-I regularly coordinated with Project Consultants and Account Managers to ensure successful scope, risk and change management for all projects.-I managed high-visibility customer escalations and troubleshooting related to development issues.

Raleigh-Durham-Chapel Hill Area

-I managed strategic operational projects for key accounts including migrations, onboarding, training and QBRs.-I mentored and collaborated with a team of ten Customer Success Managers by providing onboarding, training and project coordination.-I designed and improved new and existing processes and workflows to create operational efficiency within the team.

Raleigh-Durham-Chapel Hill Area

-I managed strategic operational projects for key accounts including migrations, onboarding, training and QBRs.-I designed and improved new and existing processes and workflows to create operational efficiency within the team.-I achieved client satisfaction rating and SLA goals for every fiscal quarter while at Bandwidth.

Raleigh-Durham-Chapel Hill Area

-I nurtured and grew relationships with business partners and clients for over 60 strategic global accounts.-I regularly coordinated with Professional Services to manage strategic projects related to clients’ software and services.-I helped to increase consulting services revenue and achieved renewal of 100% of accounts for fiscal quarters 1-2, 2018.

Raleigh-Durham-Chapel Hill Area

-I supported international sales efficiency by engaging in market research, inbound lead management and RFP support.-I utilized digital marketing tools to execute lead generation campaign projects to increase international brand awareness.-I helped to increase bookings and exceeded goal of new sales opportunities for fiscal quarters 3-4, 2017.

Raleigh-Durham-Chapel Hill Area

-I designed and executed outbound sales-sourced campaigns for over 250 key prospects to drive sales pipeline and revenue.-I engaged in market research, report customization and data insights review consultations with prospects and customers.-I helped to source engaged prospects and exceeded goal of new sales opportunities for fiscal quarter 2, 2016.

Raleigh-Durham-Chapel Hill Area

-I designed sales-sourced campaigns through data-driven research and collaboration with cross-functional teams.-I engaged in campaign reporting, implementation of messaging improvements and strategy sessions with key stakeholders.-I customized reports for prospects as part of specialized campaign projects and exceeded goal of new sales opportunities for.

Raleigh-Durham-Chapel Hill Area

-I generated brand awareness and sales pipeline by engaging with prospects through various digital marketing tools.-I monitored digital marketing database and provided CRM support to team members to increase sales effectiveness.-I helped to increase bookings and exceeded goal of new sales opportunities for fiscal quarters 3-4, 2014.