John Palmer Email & Phone Number

Stafford, Virginia, United States

I lead a high-performing technology support team that is focused on delivering top-notch customer service to our organization. My team is committed to understanding and addressing customer needs with a solutions-oriented approach, and strive to maintain high levels of customer satisfaction by managing service requests efficiently and empathetically. I prioritize team development through training opportunities, one-on-one mentoring, and continuous feedback.

Stafford, Va

My duties included managing cabling projects (identifying needs, planning, coordinating with vendor project managers and technicians, reviewing quotes and invoices), general network support, VoIP support, WAN/LAN support, 24x7 support of critical public safety computer systems, audio/visual support, general help desk support, specialized tech support for elected officials and high level county executives and directors, and assisting the county webmaster with website maintenance.

Stafford, Va

I provided general tech support on an AS/400 platform, assisted with company-wide conversion from an AS/400 terminal environment to a PC-based network, provided general support for company telephone system. I also provided remote and on-site support for eight satellite offices, with locations from Maryland to Florida.

Alexandria, Va

Clean Sites was a small, not-for-profit environmental company that focused on supporting cleanup efforts of U.S. Environmental Protection Agency Superfund sites, though both innovative technologies and alternative dispute resolution. I provided cost recovery analysis and administrative support to the Settlement Services Division, and after a significant corporate downsizing, I also provided general IT support to the entire company.

Alexandria, Va

I began as a summer intern, but was promoted to a full-time position, working under a government contract for the U.S. Environmental Protection Agency. I started as a file & data entry clerk. I was promoted to the Accounts Payable Section as an invoice processor, and then was promoted again to the Cost Recovery and Enforcement Section as a cost recovery analyst.

A.A.S., Network Administration

Graduated summa cum laude, taking classes both on campus and online while working full time.

A.A.S., Business Management

Graduted summa cum laude, average six credit hours per semester while working full time.

Computer Science

Activities and Societies: Baptist Student Union I attended Virginia Tech for three semesters, but unfortunately ran into financial.

High School Diploma

Activities and Societies: Varsity Softball (Senior Equipment Manager and Statistician), Varsity Football (Equipment Manager and Stadium.