Responsible for identifying, selling, and supporting all Treasury services to business banking customers and targeted prospective customers in the Western NC and Upstate SC. Worked closely with a team of business bankers, merchant services bankers, healthcare bankers, agriculture bankers, and branch partners to achieve goals and new customer acquisition. Assess customer needs and recommend effective treasury strategies: perform cost benefits and analysis, deliver product deck presentations and negotiate pricing to optimize profitability of product or service solutions. Lead weekly team whiteboard calls to review pipelines, pre-call planning, accountability sessions, and provide updates to any new treasury solutions.

Managed a 6 member team, focusing on effective coaching to promote teamwork, and help the team achieve all branch goals. Work with the team to build action plans to improve employee engagement and over customer satisfaction. Partnered with the community, and Center of Influences to establish new relationships while promoting the PNC Brand to grow market share.• 2016 Q1 Carolinas Sales & Service Award Winner • 2013 & 2016 & 2017 & 2018 Market All-Star Award Winner• Certified Black Belt Coach. • NC & SC Market Investment Champion

Responsible for handling all deposit and retail lending needs to present clients and new potential clients. Proactively anticipated and took responsibility for my client's requests, while working one on one with clients to understand their financial well-being, and assist with solutions for current and future needs. Accountable for personal sales goals through consistent and effective outbound calling activities, needs assessments, and banking/community center events. Conducted teller activities during peak times or in the absence of a teller.

Monitored and controlled all branch activities for profitability through branch performance plan system. Responsible for all lending and collection activities, including skip tracing, repossessions, and bankruptcies while maintaining a profitable operation. Worked closely with team members to coach and build skill sets of each member of the branch. Responsible for ongoing and developing new business relationships with dealers, extended loans, and retail credit and evaluated risk.

Assisted individuals with short term loan solutions. Prepared detailed proposals for clients on how they could save money by consolidating existing loans. Educated customers about their loans and explained loan terms in a detailed manner. Taught various credit education classes to educate the client base on the importance of credit and how credit score matters. Assisted in other various roles in office such as walk in loan payment collection, collection management processes, and balancing cash drawers.