Provides strategic planning and direction with high-risk operational functions, system implementations, and corporate policies to promote consistency and alignment.Manages corporate programs to ensure compliance with internal policy and government regulations. Analyzes trends and develops risk mitigation processes to improve effectiveness and client experience.Develops strategic communication plans to streamline case management and optimize workflows.Collaborates with a cross-functional team to analyze data gathered from various sources to determine key trends, challenges, and opportunities for improvement.Develops and maintains performance metrics, including key business and financial performance measurements, ensuring successful tracking of key performance indicators across all projects.

Developed strategies and procedures to increase accuracy with recording of high-risk functions and alerting risks for internal review. Produced analytic reporting on corporate accounts and interpreted data to identify trends.Managed operational processes to ensure accuracy and compliance with government regulations.Built operating models and return analyses for corporate clients through Excel to help identify the risk.Synthesized and effectively communicated complex operational concepts and functions to a variety of audiences through excellent written and presentation skills.Analyzed data and conducted research on fraud transactions, treasury management products and services, BSA/AML investigations, CIP/CDD policy and compliance requirements.

Provided compliance consulting and support for projects and initiatives with moderate risk to identify and mitigate regulatory risk in business activities.Identified areas for operational improvement and facilitated direct coaching and/or feedback to partners.Conducted regional audits to review accuracy and identify potential risks with records management.Participated in human resource functions including recruitment, performance management, evaluating personal wellbeing, career planning, employee participation and community.