John-Paul Krcik Email & Phone Number

Brooklyn, New York, United States

Maximizing utility and benefit from Information Systems

Greater New York City Area

• Early work primarily focused on engagements with small business and municipal governments to perform Y2K mitigation services. Offered services ranged from staff augmentation to complete project management. Further work included staff augmentation in data centers at Fortune 100/500 companies during large scale physical migration and virtualization projects.• Currently providing business operations consulting, personnel recruiting and a range of technical services to the SMB market. Recent project snapshot:- (Plumbing Supply) - Warehouse/inventory prep for GP implementation – developed item master list; assigned new product code scheme, SKUs, classes; developed kit product codes and component matrix; defined bin scheme; performed initial inventory load.- (Architects Office) - Email migration – local Apache to Office 365.- (Insurance Brokerage) – Develop and implement solution for sending SMS payment reminders to clients.- (e-Commerce retailer) – Master records for GP implementation – retrieved, scrubbed and prepped customer data from multiple sources; loaded master records via integration manager. Further, created custom SQL reports for sales, COG-S and depletion data from websites.- (Insurance Brokerage) – Evaluated office workflows, implemented refinements and developed new processes for efficiency. Ex: instead of CSRs receiving client-related mail directly, reception/admin is tasked with scanning and attaching mail to client record in the agency management system,

Greater New York City Area

Strategic Management - Oversight (and functional management) of all personnel, processes and systems within the 'Order-to-Cash' flow for the retail business, including: in-store and e-commerce sales, customer service, order fulfillment and AP/AR. Oversight of the functions and processes supporting the wholesale business.Direct Management - Directly execute the HR, Facilities Management, Consumer Relations, and Trademark Protection functions of the company.Project Management - Participate as executive sponsor for small projects. Provide full cycle project management for the company's enterprise-level projects (CRM, ERP, etc..), including: business requirements/scoping, financial analysis, vendor selection, planning, executing and auditing.Revenue Growth - Identify and develop growth opportunities for the business through strategic relationship building, as well as the addition of new sales channels and leads.Increase Profitability - Enhance efficiency through the continuous testing, analysis and refinement of business processes; in addition to maximizing automation opportunities. Cost reduction through vendor analysis and expense auditing.

Greater New York City Area

Provide project management and process analysis in order to mature and streamline the operations and develop the infrastructure to support business and revenue growth.

Greater New York City Area

Managed team of 5 level II & III analysts responsible for an array of service delivery and support functions. Project manager for the most critical and highly visible projects.Team functions:• Escalation support to the user base.• Delivery of high-quality, rapid response support to the executive community. • Supporting LANs, data rooms, printing & scanning equipment and services, VC & A/V infrastructure for 4 major sites and 6 field offices (800 users). • Administration of user accounts and access control groups for all infrastructure services.• PC model testing and image development; supporting the fleet of wireless devices. Critical projects and typical project management functions included: • Project manager for the US IT integration of an acquired company: $1.8M budget/9 months.- Conversation of 1 major New York City office to existing infrastructure standards – WAN connectivity, LAN/VLAN configuration, VoIP deployment, scanning/printing and A/V services; as well as the decommissioning of 8 satellite offices.- Migration of 200 users, mailboxes and PCs; coordinate training for all migrated users; archiving of terminated user data; asset and licensing harvest and reissue. • Project manager for NAS storage upgrade and BCP enhancement: $480K/6 months.- Upgrade and expand capacity of HQ, NAS storage environment; deliver highly secure and isolated data storage for HR users; expand NAS environment to 2 other sites; implement cross-site data replication for DR/BCP purposes in the event of a site failure.• Managed IT projects resulting from business initiatives/requests; and IT-initiated projects linked to CapEx budget.Other management functions included: • Managed IT services for all corporate and sales sites; Project manager for IT related activities for site space upgrades and office moves• Assisted VP, IT with development of IT budget; provide budget management of relevant areas at account and line item level.

Provide range of support for PRUSA environment; including: primary/preferred contact for top-level executives, 2nd/3rd level support for end users, escalation point for Help Desk up to and including working with Network Team or 3rd party vendors (Microsoft, etc) for complete resolutionFunction as liaison for Help Desk and Network TeamResponsible for some aspects of asset management including: stock room inventory, and software licensingPrimary administrator for several key services: MS Live Meeting, FTP, Blackberry and other wireless/mobile devices.Work closely with Help Desk supervisor for internal Help Desk procedure improvements, as well as end user policiesFunction as lead on various Help Desk projects, including: testing and rolloutsAssist Network Team in various high-level projects (NT 4.0 -> 2000 migration, Group Policy development and deployment, Patch Management testing and roll-out, Active Directory structure, etc)Function as lead and facilitator for Help Desk to end user training projectsFunction as project manager for some highly visible/critical projects (National Sales Conference

Certificate, Project Management

Activities and Societies: Basic Project Management, Team Management in a Project Environment, Agile Project Management, Enterprise Project.

Political Science/English

Activities and Societies: Student Government; Debate TeamPolitical Science & English; Student Government; Debate Team.

Political Science

Activities and Societies: Delta Upsilon, Student Government, Residence Life Council, Debate Team

Education record

Activities and Societies: Mathletes; Speech & Debate Team; Choir; Chorale Ensemble; Class Leadership

Education record