Johnny Roberts Email and Phone Number

Luxury Travel Advisor, Lifestyle Concierge:Curate travel itineraries for Ultra-High Net Worth clientsCoordinate one on one with the client to assess their needs for travelInvestigate client’s destination and provide recommendations in order to maximize travel experience Apply insider travel knowledge in real-time for problem solving and resolutionExecute and confirm bookings for flights, hotels, chauffeurs, cruises, dining, etc.Research clients requests to provide expertise knowledge of specified requestPromise Time Manager:Collaborate with team daily to ensure operations run accordinglyMaximize team efficiency and productivity throughout the dayTake ownership over cases/requests that have need fulfillmentRun reports for all Promise Time data to ensure all responses are met by due date to avoid financial penaltyCoordinate with Service Managers and Travel Advisors to execute all fulfillment needs Assist in maintaining a 90% accuracy for the J.P. Morgan Chase account SLA’s (Service Level Agreements)Mentor/TrainerAssist new-hire’s in transitioning from training environment to the live production Create and present training material for new-hire’s including SOP’s Advise new hire’s on best practices in the work environmentBuild time management and productivity skills for new-hire’sAnalyze new-hire’s case work and fulfillment methods to enhance productivityAssist Service Delivery Managers in creating new SOP’s to increase efficiencyCoordinate remote office engagement activities to elevate employee morale and communication

Front Desk:-Curate a personalized check-in experience for each guest while introducing resort amenities and food & beverage outlets -Maintain St. Regis culture and Forbes standards throughout the property-Complete reports for arrivals, departures, and in-house guests-Connect guests with local offerings such as restaurants or other leisure activitiesButler Services:-Assist in elevating guest experience from pre-arrival to departure in addition to providing St. Regis signature butler services-Personalize guest rooms upon request for any special occasion-Save the guest time in order to maximize their experience-Direct all hotel calls to the appropriate department

-Present and lease property and amenities to prospective tenants looking for their future home-Stay knowledgeable of property market status along with surrounding comparable housing complexes-Use knowledge of tenant/landlord obligations & Fair Housing laws to create up to 250 leases per leasing season-Follow up with prospects via Customer Relationship Management software (CRM)-Build relationships with 450+ current residents to provide the best living experience possible-Construct excel spreadsheets to keep bills, resident information, and files organized to easily access by paper or electronically

-Create a personal experience for each guest, golfer, and member to maintain a welcoming environment -Bartend and serve all guests in the clubhouse wether it be in the main grill, or in the members lounge-Operate company’s P.O.S. system (GolfNow) and ensure cash flow and invoices are accurately reported during nightly closing procedures-Apply exceptional customer service skills and knowledge to each guest ensuring their expectations are not only met, but also exceeded-Prepare and serve food and beverages for member events such as; pool parties, golf tournaments, happy hour, ladies/men’s events, and any other various events-Set up and break down all items necessary to host a member event

-Worked as a team at a local restaurant to deliver the highest standards of quality service and efficiently complete any required task-Trained new employees in restaurant policies and procedures-Communicated with customers to provide excellent customer service and resolve problems as needed-Modified orders and adjusted options on the Point Of Sale system-Multi-tasked in fast paced, high-stress to expedite up to 200 orders a shift

-Assisted customers with finding merchandise and advised on purchases to meet and exceed sales goal of $1,200 per day-Used Point of Sale software (ConsignPro) on register-Accepted and updated new inventory into ConsignPro to get items back on selling floor as fast as possible-Provided a quality shopping experience, including during high-volume shifts and upsold products when possible