John Williamson Email & Phone Number

266 Bush St

I manage Sweet Memory's IT division, handling operations, overall technical policy, and training. I also oversee R&D and growth strategy, effectively creating and controlling all technologies deployed to over 300 businesses across the Bay Area. Sweet Memory supports the Financial District and nearby surrounding area with professional IT consulting services focusing on small to medium size businesses. We also offer hardware repairs on everything from computers, tablets, phones, and more such as drones.

972 Harrison St

I am the founder and chief consultant of a bespoke consulting firm that provides services across an incredible array of technical subjects including but not limited to Information Technology, Hardware Repair/Sales, Security/Risk Assessment, Compliance, Wiring, Audio/Visual, and more. We have a unique hybrid workforce who all specialize in various technical subjects, keeping our operations low and our pricing extremely competitive. Since our early inception, we've serviced over a thousand clients in the SMB/Residential markets, and have expanded our consultant team substantially in 2023.We are steadily growing and expanding into other consulting areas like web design/solar and have recently been called one of the hottest new tech companies in the Bay Area. Our motto: "It's a world of technology, one call away."

Kalamazoo, Mi

I served as the sole contact for level 1-2 support in a packaging/logistics/integration company. My immediate supervisor handled level 3-4, but at times we traded off, as I was seen as his extension. I provided hardware/software maintenance at the small-corporate level as well as maintained servers in a thin-client environment. I also maintained security, as well as backup monitoring. Aside from that I did report writing, inventory management, and imaging, supporting between 50-100 machines. We worked in XP, Vista, 7, and then 8/8.1 with our deployment of a Microsoft Surface 3 inventory to our sales department. I worked with RF guns, Zebra label printers, iPods (for shipping signatures), and projectors as well. Notable developments here was our acquisition by HP Products, a Ferguson Enterprise in December 2014. I, as well my supervisor worked hand in hand with HP support staff to transition the company into their networks, procedures, and business systems (AX, Targit, Report Manager, Web, Web Portal, Sales Apex, Atlas, Scale, Order Writer). The last few months of my employment I served as level 1-2 support, and had my hands less in the level 3-4, as we were now a part of a much larger support network, with multiple help desks spanning multiple locations. I spent most of my time phasing out servers, old email systems, and their proprietary sales systems (inForm). I acted as a middle man between HP support staff and our end users during the transition on many occasion.

Faunce Building, Wmu Campus

Maintained faculty networks and hardware maintenance to the branches of WMU's Student Affairs departments. The users were exclusively university faculty, including the Dean of Students, and other figures of authority within the college. Duties include standard help desk troubleshooting (levels 1-2) using Spiceworks, database/data entry (SQL, Access), inventory management, hardware/software installations (XP, 7), and network administration across approx 200-300 machines ranging between Macintosh and PC operating systems. Also worked with media hardware, video/image production software/hardware, network infrastructure, and some minor software development. Got my feet wet with SCCM in the months before I left.

783 Lodge Lane

Researched food products to determine corrections to a Gluten-Free food shopping guide. Duties included product research and data entry.