John Pell Email & Phone Number

Northampton, England, United Kingdom

England, United Kingdom

Working as a Pre-Sales Consultant helping new and existing ServiceNow customers understand the power of the Now Platform. This includes supporting business case creation, value realisation, solution demonstrations, planning and supporting customer Executive Briefing Centre sessions

Northampton, United Kingdom

Working as Head of Architecture and Design supporting a BT Global Services Managed Service Contract for a client in the UK Retail Banking sector. The team I manage are involved in all aspects of the design life cycle from innovation/incubation of ideas to delivery of the end service. I am responsible for the ongoing engagement with my customer to ensure we support shaping their IT Strategy to deliver successful Business outcomes. This means dealing with internal and customer teams on a day to day basis requiring multiple levels of stakeholder management.

Northampton, United Kingdom

Working as a Lead TDA in the BT Customer Innovation and Design area within Technology, Service and Operations focused on the Global Business Finance Sector.The team I work in are involved in all of the large GBFM contracts that BT manage. I am responsible for the end to end life cycle of techincal delivery on the account I work on and deal with internal and customer teams on a day to day basis requiring multiple levels of stakeholder management. I am currently leading the technical team in the build and delivery of the wholescale upgrade to my customers voice and contact centre platform. I am also supporting the Solutions Architects on a major outsourcing RFP response as well as being responsible for ensuring high levels of design quality and consistency on all voice and contact related projects.I am also very happy to be accepted as a Cisco Champion for 2015

Northampton, United Kingdom

Working for BT on a leading Financial Services providers infrastructure, specialising on the voice network. Responsible for completing and owning design activity and co-ordinating a team of Technical Design Authorities and their work.Major deliverables in this job have been : -* Leading the Technical Design team and strategic vision on a successful multi-million pound bid to build and deploy Cisco IPCC V9.1 (UCCE,CVP, CUCM), Cisco Unity Connection V9, RMG (formally Symon Dacon) V11, CUSP and ISDN 30e replacement with SIP trunkingand previously - * Migration of 750 branches away from BT FeatureNet to a Cisco Unified Call Manager 6.1.3 platform* Upgrade of an 1,800 seat Cisco IP Contact Centre from ICM 7.1.5 to UCCE 7.2.7* Upgrade of Cisco CVP 3.1.2 to CVP 7.0.2 * Migration from Cisco Call Manager 4.2.3 to Cisco Unified Call Manager 6.1.3 in a Contact Centre environment* Digital Signage solution across 4 Contact Centre sites based on Symon Dacon Target Vision platform that integrates in to Cisco IPCC* Working with the customer to derive Business Continuity plans for Voice users on the estate* Work towards a Unified Voice StrategyAlso responsible for all technical pre-sales requests requiring design activity. This part of my role entails managing a team of designers that look at every technical request coming in from the customer. The team run with an average of 50 open requests at one time, and I have to co-ordinate and allocate the work load between the team and deal with jeopardy/escalation management. This interacts with all areas of the BT contract team and multiple areas with the customer environment.

Worked in desktops support rolling out Windows NT4 and 2000 to 3,000 PCs.Moved on to specialise in contact centre technologies such as Genesys, Nortel and Cisco