John Fulmer Email & Phone Number

New York, Ny, United States

New York City Metropolitan Area

Assistant Manager, Hermes Brookfield Place Managed Fashion Accessories, Fragrance, Belts, Men’s and Women’s Silk Delivered $1 million sales increase over 2019 Responsible for all aspects of the Boutique, Sales, Operations, Team Management and Client Relations Worked collaboratively with merchandising team to create a well-planned and efficient product offering Ensured all operational standards were communicated and adhered to by store staff Recruited and maintained high quality candidate talent bank to fill open positions Created a positive work environment through the development of programs to motivate and engage team Empowered team members to make decisions and take ownership in the absence of management Provided clear, honest and timely feedback via individual monthly 1:1 meetings and all store meetings Produced accurate monthly reporting by utilizing all systems to fullest potential Developed strategies by analyzing systemic data to identify business trends and opportunities Communicated consistently, appropriately and effectively with all business partners

New York City Metropolitan Area

Assistant Manager, Hermes Flagship Managed WRTW, Fine Jewelry, Watches, Maison, and Women’s Shoes Direct responsibility for Fine Jewelry, Watches, and Maison $23.7 Million in overall sales for all areas and $10.3 Million for areas of direct responsibilities Supervised daily: 10 Selling Specialist, 2 Selling Supervisors, and 2 Sales and Service Associates Established active management presence on the selling floor to support sales and operation teams Assisted selling specialist with client development to build and grow sales Operational duties included staff scheduling, payroll management, and inventory control Prepared/conducted annual inventory and monthly cycle counts in conjunction with operations team Tabulated monthly metrics for management reporting Conducted all store trainings on client outreach initiative Performed 1:1 meetings with sales specialist to strategize on client communicationFacilitated associate clienteling imitative for both Hermes Flagship and Hermes Men’s

New York City Metropolitan Area

Assistant Manager, Hermes Men’s Daily supervision of 8 Selling Specialists, 1 Inventory Control Supervisor, and 3 Loss Prevention Associates as pertains to coaching and training Delivered $15.9 Million in annual sales for FY16 and $15.1 Million for FY17 Maintained an active management presence on the floor in support of the sales team Identified opportunities and coached staff to build sales Conducted monthly 1:1 meetings and annual performance evaluations Performed operational functions of payroll management, inventory control, staff scheduling and control of monthly expenses Handled communication of sales reporting to upper management on a daily, weekly, and monthly basis Actively recruited and maintained a data base of top talent to fill open positions Responsible for making decisions that relate to staff, customers, and day to day functions of the boutique Provided effective and consistent feedback to buying team to maintain proper inventory and levels to insure sell through metrics are achieved on a seasonal basis Improved MRTW sell through 44% from 37% to 54% Increased customer conversion rate 5% as well as a 16% increase in overall Client Capture RateImplemented associate clienteling strategy in partnership with Corporate CRM team to increase client

Greater New York City Area

Managed 20 direct reports generating $15 million in annual volume Responsible for 7 departments with $20 million in merchandise sales Supported entire Men’s store with volume of $100 million Achieved and exceeded sales plan goals Provided leadership and team building to the department and direct reports Facilitated staff development and recruitment to maintain selling and service standards Proactively generated ideas and opportunities to maximize sales Provided training, coaching, and motivation of sales team to achieve company initiatives Evaluated sales performance with positive, constructive, and timely feedback

New York City Metropolitan Area

Attained established store metrics assigned by Retail Director-sales, payroll, budgets, hiring and shrink Achieved annual budget by increasing sales 8.7% in 2012 and profit margin year over year Increased sales 4% over established budget in 2010 and 29% over 2009 Analyzed key data to determine strategies and process needs to enhance business Hired, trained, and mentored staff in luxury and custom apparel Communicated with Retail Director on trends, product specific needs, and resolutions Executed merchandising and marketing plans on a seasonal basis Collaborated with Director of Retail on seasonal merchandise direction & product mix

New York City Metropolitan Area

Acted as main point person for all aspects of opening the first Canali retail boutique in New York Recruited, hired, trained, and developed sales and support staff which best reflected and embraced the environment expectant of elevated standard of service Ensured all operational standards were met and exceeded Set goals and held accountable for leading the team to deliver sales of $1.2 million Developed plan to market store product and services to area businesses Made decisions which impacted bottom line results in a positive manner Provided critical feedback to Store Director for purchasing of product on a seasonal basis

New York City Metropolitan Area

Directed sales for H Freeman Clothing Company and Measure Up custom shirts Acted as liaison between factories and stores to insure the highest level of customer service Established strong personal relationships with accounts to become a trusted advisor Maintained a high level of accountability as a problem solver to create solutions for both company and customer Assisted accounts with creating unique in store events to target specific customers Performed training seminars with store staff and tailors Scheduled and prioritized all travel logistics making optimal use of time and resources

New York City Metropolitan Area

♣ Managed custom clothing division for US retail boutiques♣ Increased sales by 25% in 2006♣ Implemented procedures to streamline ordering and communications with tailor shop♣ Coordinated monthly trunk shows in seven retail boutiques♣ Educated all sales associates about the process of custom clothing♣ Developed internal marketing plan to promote service

United States

General Manager- Beverly Hills Boutique♣ Directed 17 employees in the 2nd most valuable market in the United States ♣ Responsible for $8 million retail operation♣ Set operational priorities on a daily and weekly basis♣ Maximized sales associates potential through goal setting and individual motivationGeneral Manager-Boston Boutique ♣ Managed a staff of 8 employees♣ Increased sales 23% in two years to achieve a net profit on $3.2 million in volume ♣ Responsibilities included merchandising purchasing, product presentation and training ♣ Promoted boutique through internal and external events, mailings and trunk shows♣ Developed an in-store customer relations management program to insure satisfaction and ♣ grow client retentionSales Manager-New York Boutique ♣ Maintained selling and service standards of a $10 million retail operation♣ Made to Measure specialist for a business representing 15% of overall sales volume♣ Point person for solving and troubleshooting all customer service issues♣ Liaison for stylist and celebrity dressing program♣ Insured merchandising standards were maintained throughout storeSales associate-New York Boutique♣ Produced annual sales in excess of $1 million♣ One of top 3 sales associates in company♣ Nurtured client relationships by developing a rapport, being a trusted advisor and excellent follow up

Education record

Education record