John Walsh Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provide elite front-line hospitality & customer service at a variety of conferences, trade shows, consumer shows, and other corporate events.• Demonstrate consistent reliability & professionalism while dealing with high level corporate clients• Quickly adapt to a wide variety of tasks & event types

Toronto, Canada Area

• Ensure a seamless online exchange of tickets between buyers & sellers on hundreds of orders for live events (sports, concerts, theatre) happening all across North America• Build relationships with ticket brokers and assist them with signing up & selling through Fanxchange platform• Work to ensure brokers are hitting key metrics & KPIs, including, but not limited to, order processing time, fulfillment times, and faulty order rates• Present broker feedback to product & marketing departments to improve user experience

Toronto, Canada Area

• Coordinate fulfillment of ticket orders for live events occurring all across North America by facilitating communication between buyers & sellers• Monitor industry trends to ensure department is aware of any changes to ticket types, venue policies, and/or event scheduling • Work closely with product & marketing teams to develop initiatives to innovate & streamline operations, using department KPI data • As a senior, train & evaluate customer service team members, as well as report regularly to upper management

Ottawa, Canada Area

• Drive revenue through selling ticket packages to area businesses, local groups/organizations and individuals• Research and developed new business by prospecting potential customers• Focus on engaging clients and customers throughout the entire selling process• Collaborate with the sales department to drive team goals

Ottawa, Canada Area

• Supervise team of guest relations staff at all Ottawa REDBLACKS, Fury FC, & 67’s games• Provide event guests with hospitality/personal service to ensure best possible experience• Engage with guests to determine areas of improvement for organization• Work closely with other departments such as sales, concessions, and security to maintain safe and enjoyable environment for all guests

Kanata, On

• Assist guests in the purchase of a variety of products by performing superb customer service• Maintain Target's pristine brand by ensuring sales floor, warehouse, shopping carts, and washrooms are up to standard

Grimsby, On

• Assisted customers in purchase of various electronics products including, but not limited to: cell phones/plans, televisions, computers/tablets, satellite & internet packages• Provided customers with exceptional customer service in store, and over the phone

Fenwick, On

• Provided golfers with outstanding customer service inside pro shop, over the phone, and out on the golf course• Operated POS system, handled cash, and managed till • Completed sales of memberships and other premium club packages• Ensured proper pace of play by starting golfers and marshalling• Assisted in preparation and execution of several leagues and tournaments

Ottawa, Canada Area

• Worked in pro shop providing members and guests with exceptional customer service, through booking and organizing tee times, completing sales of clothing and equipment, as well as coordinating with starters and marshals• Executed new membership sales, as well as membership renewals• Operated POS system and organized all in-store displays• Supervised backshop staff and kept them on task• Also worked backshop, providing members and guests with services such as bag drop off and storage, club cleaning, shoe cleaning, and cart cleaning/parking

Ottawa, Canada Area

• Assisted in the organization and implementation of all in-game promotions• Supervised Promotions team staff, reporting to Game Day Operations Manager• Worked closely with team sponsors on the delivery of promotional initiatives• Aided in the execution of game day operations

Ottawa, Canada Area

• Assisted in planning, and execution of all in-game promotions• Worked closely with team sponsors on the delivery of promotional initiatives• Collaborated with entire promotions team to provide guests with safe and enjoyable in-stadium experience• Dealt with money, children, and occasionally unruly fans