John Castillo Email & Phone Number

Hartford, CT, US

Part of the Peacock Incident Management team is supporting the 24x7x365 ongoing operations of the streaming service. We provide eyes-on-glass monitoring from within the Direct-to-Consumer Digital Network Operations Center to ensure system availability and manage any production incidents during our shift. We ensure that the standard operating procedures are.

Non-commissioned officer (NCO) Technical Sergeant (TSgt)Air Transportation in the Air Force is responsible for the safe and efficient movement of cargo and passengers on military aircraft. They are responsible for loading and unloading cargo and passengers on aircraft and coordinating and scheduling air transportation operations. They use various.

Chicopee, MA

Non-commissioned officer (NCO) Staff Sergeant (SSG) - Platoon Sergeant The Army’s support and sustainment structure provides advanced mobility on and off the battlefield. Motor Transport Operators are disciplined, technical experts who provide the Army with motor transportation capabilities to support the movement of personnel and cargo. They operate.

Espn

• Carries out communication and resolution activities for alarm conditions and creates tickets for them per policy. Creates strategy, executes and oversees the execution of the maintenance program. Follows procedures.
• Answer calls for support, provide tier 1-3 support, dispatch, communicate, assist in the resolution and document the response for all reported technical issues.
• Excellent written and verbal communication skills.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
• Acts as room leader in critical situations and coordinates with management in the event a lead is unavailable.
• Strong problem-solving and analytical skills.

Hartford, Connecticut Area

• Work with both PC and Mac OS X systems. Currently a contractor at ESPN. Job role troubleshoot software and hardware. Try to resolve all issues with little to no interruption to work flow. Responsible for maintaining a.
• Oversaw development and maintenance of organization computer systems and intranet.
• Managed the use of various types of bases and configured, installed and upgraded new ones.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Provided outstanding helpdesk service and support to customers.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Farmington, CT

• Mac certified technician ACMT, and certified in mac os troubleshooting. Job role was to assist customers with any hardware or software issues they were experiencing. Another area of my job role was to also perform.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Trained junior members of IT team regarding troubleshooting of data circuits.
• Provide insightful advice and friendly, hands-on technical support to Apple customers