John Roehr Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

Second Account Executive at AssemblyAI. Driving revenue growth and developing the go-to-market strategy post-Series A funding.

San Francisco, Ca, Us

- Pre-sales technical product expert, providing customized demonstrations and creative solutions for prospective clients with over $2 Million in TCV closed during the first quarter on the team.- Supported the global Solutions Engineering team as a lead technical resource for complex opportunities, specializing in technical workarounds and building custom solutions to drive sales.- Senior team leader with a primary focus on Talkdesk’s AI products, as well as reporting and developer tools.- Worked in tandem with Account Executives to identify opportunities and develop sales strategies.- Trained and mentored junior Solutions Engineers.

San Francisco, Ca, Us

- Buit processes and procedures to aid in scaling the global team from one to fifteen members.- Drove strategy for Customer Success organization, with a focus on revenue growth opportunities- Led interviews and supported the hiring process for Technical Account Managers and Customer Success Managers.

San Francisco, Ca, Us

- Talkdesk’s first Technical Account Manager, responsible for scaling the team and defining strategy. - Lead technical consulting resource for 30 of Talkdesk’s largest accounts, representing over $30 Million ARR.- Built strategies for customer growth and stickiness alongside internal C-suite, maintaining 100% logo retention among assigned accounts.- Provided creative solutions to customer product gaps and led technical escalations alongside internal product, engineering, and support teams.- Developed and facilitated customer training and internal workshops on Talkdesk’s product suite.- Championed customer priorities in role as Talkdesk reporting product SME by partnering with Product Management to develop feature roadmap.

South Jordan, Ut, Us

- Founding member of the Managed Services team.- Primary technical account owner for five large enterprise customers (10K+ users).- Led large-scale IT software implementations, working closely with technical and non-technical client stakeholders.- Delivered regular reporting and analytics to client leadership on project delivery and product effectiveness. Created strategies to remediate cyber security risks for large enterprises.- Collaborated with product management, engineering, and customer success teams to advocate for customer product gaps.- Partnered with sales to identify client growth and expansion opportunities.

– Deployed, monitored and maintained a managed CentOS Linux WordPress server environment for hosting client websites.– Managed the migration, launch and ongoing maintenance of client websites.– Created digital strategies aimed at increasing clients’ customer conversion.– Analyzed client web and social traffic.– Designed and generated monthly client web performance reports.– Administered internal email systems and security on Exchange server, including legacy system migration.– Researched, tested and deployed new technologies to improve workflow efficiency and increase automation.– Oversaw HIPAA compliance program.

Evanston, Il, Us

– Troubleshot hardware and software issues for employees within three North American offices– Overhauled the internal laptop lease return procedure by creating a MySQL database with web interface that saved the company over $225,000 in late returns in the first year of operation– Coordinated with the remote server and networking teams to aid on-site maintenance and troubleshooting– Selected as part of the specialized Global Mobile Device Management team, responsible for researching, testing and deploying company mobile devices, mobile software and mobile security– Documented company technology procedures – Trained employees on new enterprise hardware and software– Analyzed, created and implemented technology solutions that directly impacted the success of consultants and clients– Managed the upgrade and deployment of company issued Windows laptops

Chicago, Illinois, Us

Chicago, Illinois, Us