• Demonstrated friendly and informed communication skills for inquiries regarding seating locations, ticket prices, and reservations.• Acted as an ambassador to the community by providing travel and tourist information.• Work closely with Security Services and other stakeholders to provide accommodations or fulfill special needs/requests for guests.• Responsible for a high volume of cash/credit card transactions and daily reconciliation.• Performed consistent ticket sales using Ticketmaster and DSA operating systems.

• Provided exceptional customer service by demonstrating oral and written communication skills, teamwork, dependability, and professionalism.• Displayed initiative by enforcing, encouraging and providing new resources to increase the efficiency and functionality of the SLC Specialist roaming bags.• Responsible for day-to-day operations, events and academic stakeholder initiatives.• Provided a positive environment and culture throughout the SLC by enforcing safety and equity protocol, problem-solving and upholding standards.• Provided information to community members regarding services, programs and facilities at the Student Learning Centre.

• Organized and sorted over 500 forms in an hour per day for statistical purposes.• Accurately and efficiently distributed over 1000 student cards.• Acted as the triage representative, solving general inquires and concerns of staff and students.• Entered data and took photographs for new and returning students, staff and faculty.• Upheld FIPPA by maintaining confidentiality of student, staff and faculty’s identification information.

• Conducted community outreach and marketing activities directly pertaining to signature fundraising event, Canadian Tire Brave T.O.• On-site presence: acted as brand ambassador at local events.• Community outreach: contacted community groups, event sponsors, partners and stakeholders to provide marketing materials and acted as a contact point and liaison between SHN Foundation and community partners.• Conducted briefings and instructed constituents on best marketing practices to increase community engagement.• Completed activity logs and provided updates to the Community Development Team.• Acted in an administration role; accepted donations, completed paperwork for donors, and attended to visitor inquiries.

• Processed an average of 20-30 transactions per hour, and 45-60 transactions during peak/sale periods at the cash register with accuracy and efficiency; included handling money, overseeing debit/credit card transactions, and opening and closing the registers.• Provided exceptional clientele shopping experience using the principles of right-hand selling and servicing.• Supported store management with onboarding and training of new staff, including customer service expectations and shop floor conditions.

• Fulfilled company’s monthly sale targets through strategic marketing campaigns and strategically delivered championship customer service. Ensured a seamless experience for stakeholders and supported logistical preparations.• Planned and supported the logistical advancement for company marketing strategies including detailed floorset plans.• Greeted and assisted customers during their shopping experience, catering to their needs during their time in the store.