Provided business project management for deployment of store systems hardware including readiness and change management activities.Provided escalation support to Territory and District management staff serving as case manager for critical system outages to ensure business continuity.

Provided leadership, direction, and support from development through implementation of new retail WFM technologies (Scheduling / Time & Attendance)Built retail and corporate relationships to support and execute strategic technology decisions and identifying core enterprise needsTranslated company strategies into technological business requirementsEfficiently managed the vendor selection process by identifying potential vendors, review of vendor proposals, and providing recommendationsDirected business user acceptance testing, including creating and documenting test cases and directing business system testersParticipated in the development of training, support processes and tools to support deployment and change management activitiesProvide end user support for all pilot locations related to Scheduling and Time & Attendance functions

Led development and execution of an automated solution to schedule hourly labor to 500+ retail storesBuilt retail and corporate relationships to support and execute strategic labor schedulingEducated region, district and store leadership on labor management through proper schedulingConfigured and optimized store workloads through management of automated solution system parametersManaged a team of four to provide Scheduling and Time & Attendance end user support for all Best Buy retail stores and support locations

Responsible for execution of operational strategies for 7-8 retail stores with total sales over $180M annuallySupported / managed team of Operations & Inventory Managers within the areas of labor management, controllable expenses, inventory management, and overall P&L managementSupported roll out of Retail Simplification I and II process improvement programs