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Bruce Johnson Email & Phone Number

Human Resources & Payroll Customer Services Consultant at U.S. Security Associates, Inc.
Location: Pennsylvania, United States, United States 5 work roles 3 schools
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Current company
U.S. Security Associates, Inc.
Role
Human Resources & Payroll Customer Services Consultant
Location
Pennsylvania, United States, United States
Company size
3984 employees

Who is Bruce Johnson? Overview

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Bruce Johnson is listed as Human Resources & Payroll Customer Services Consultant at U.S. Security Associates, Inc., a company with 3984 employees, based in Pennsylvania, United States, United States. AeroLeads shows a matched LinkedIn profile for Bruce Johnson.

Bruce Johnson previously worked as Labor Relations Auditor at U.S. Security Associates, Inc. and HR Analyst at C3I Healthcare Connections, A Division Of Telerx. Bruce Johnson holds Mphil, Near Eastern Languages & Civilizations, With Honors from Yale University.

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U.S. Security Associates, Inc.

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Profile bio

About Bruce Johnson

* Strong analyst, problem solver and trainer. Experienced in customer service support, including broad HR background with special expertise in Payroll-related issues.* Skilled at detailed analysis, researching and sharing knowledge and creative solutions, improving team productivity and customer satisfaction. * Demonstrated expertise in writing training materials and user-friendly technical documentation; training and mentoring employees in procedures, HR issues and software use. * Proficient in SAP, HRIS systems (Oracle PeopleSoft, Kronos, ADP eTime), Nakisa, MS Office, Remedy Case Management system.* Known for clear communication across all levels, thoroughness, and customer follow-up care.

Current workplace

Bruce Johnson's current company

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U.S. Security Associates, Inc.
U.S. Security Associates, Inc.
Human Resources & Payroll Customer Services Consultant
roswell, georgia, united states
Website
ussecurityassociates.com
Employees
3984
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5 roles

Bruce Johnson work experience

A career timeline built from the work history available for this profile.

Labor Relations Auditor

Current
U.S. Security Associates, Inc.

Greater Philadelphia Area

  • Process union PTO requests and cash-outs
  • Update HRIS pay and benefit information, correct PTO balances for union employees
  • Assist with tracking new union hires and terminations, updating union rosters, dues
  • Review and interpret CBAs, advising branches and employees on benefit terms
  • Review and approve invoices for union dues and benefits
Apr 2018 - Present

Hr Analyst

C3I Healthcare Connections, A Division Of Telerx

Greater Philadelphia Area

  • Trained & coached HR Support Center phone reps on Payroll issues, provided ongoing guidance
  • Assisted with employee pay issues, e.g., time reporting, pay & tax corrections, pay check & W-2 questions
  • Created Payroll Support training materials, ‘quick-view’ sheets (W-2s, pay checks, etc.)
  • Authored and updated Knowledge Base articles to assist reps in addressing common issues
  • Thoroughly documented Payroll cases, procedures, policies
  • Managed complex HR Payroll cases, providing thorough research, written analysis and documentation, routing to Tier 3 with instructions, acting as employee liaison
Jan 2014 - Apr 2017

Hr Support Specialist

C3I Healthcare Connections, A Division Of Telerx

Greater Philadelphia Area

  • Provided front-line phone support, answering employee questions concerning a wide variety of HR issues, including Payroll & Time Reporting, Benefits (medical & 401k), Leave of absence, Performance Management
  • Assisted managers with planning & processing HR transactions (moving positions, promotion, pay changes, terminations)
  • Referred difficult cases to Expert Services with detailed written analysis & documentation
  • Piloted & championed use of Knowledge base for common calls, increasing accuracy and "first-call resolve" numbers
  • Mentored new HR Support phone reps
  • Assisted in drafting & implementing "Data Integrity" (DI) review of all Support Center reps
Jun 2011 - Dec 2013

It Services Associate

Kantar Tns

Greater Philadelphia Area

  • Researched, implemented and trained team members on new software tools, targeted for specific tasks, simplifying work and improving productivity
  • Created and implemented SOP templates for team to rapidly capture and share key procedures
  • Devised weekly on-call report method adopted as model for the entire team
  • Created collaborative document management system that facilitated direct user maintenance
  • Manually tested all web site changes, monitored site functions, analyzed & reported customer & visitor web-usage weekly, monthly & as needed
Jan 2005 - Feb 2009

Web Manager

Kantar Tns United States

Greater Philadelphia Area

  • Successfully conducted rapid, thorough testing and adaptation of company’s customer-service web site in preparation for initial launch within short time-frame
  • Provided continuous improvement to company web site to simplify customer use
  • Championed and produced accessible site documentation that minimized customer problems
  • Oversaw re-design of company’s web sites, greatly improving user-friendliness
Jul 2000 - Dec 2004
Team & coworkers

Colleagues at U.S. Security Associates, Inc.

Other employees you can reach at ussecurityassociates.com. View company contacts for 3984 employees →

LB Lona Buffham Lona Buffham Colleague at U.S. Security Associates, Inc.Knoxville Metropolitan Area, United States View → KM Kristina Markham Kristina Markham Colleague at U.S. Security Associates, Inc.Sacramento, California, United States, United States View → SL Stephen Longoria Stephen Longoria Colleague at U.S. Security Associates, Inc.Lubbock, Texas, United States, United States View → JT Jimmy Torres Jimmy Torres Colleague at U.S. Security Associates, Inc.Modesto, California, United States, United States View → BS Brysha-Quayla Smith-Tolbert Brysha-Quayla Smith-Tolbert Colleague at U.S. Security Associates, Inc.Vallejo, California, United States, United States View → JJ Joseph Jarvis Joseph Jarvis Colleague at U.S. Security Associates, Inc.Newark, Delaware, United States, United States View → JS John Smith John Smith Colleague at U.S. Security Associates, Inc.Spring Hill, Florida, United States, United States View → SS Shane Swanson Shane Swanson Colleague at U.S. Security Associates, Inc.Denison, Iowa, United States, United States View → AL Arnold L. Paul Arnold L. Paul Colleague at U.S. Security Associates, Inc.Suffolk County, Massachusetts, United States, United States View → RB Ronnie Breeding Ronnie Breeding Colleague at U.S. Security Associates, Inc.Homer, Georgia, United States, United States View →
3 education records

Bruce Johnson education

Mphil, Near Eastern Languages & Civilizations, With Honors

Yale University

Bachelor Of Arts - Ba, German Language And Literature, Summa Cum Laude

Houghton College

Activities and Societies: German Club President, Student Senate, Select Touring Choir, Outreach Team Leader, Who's Who Among Students in.

FAQ

Frequently asked questions about Bruce Johnson

Quick answers generated from the profile data available on this page.

What company does Bruce Johnson work for?

Bruce Johnson works for U.S. Security Associates, Inc..

What is Bruce Johnson's role at U.S. Security Associates, Inc.?

Bruce Johnson is listed as Human Resources & Payroll Customer Services Consultant at U.S. Security Associates, Inc..

Where is Bruce Johnson based?

Bruce Johnson is based in Pennsylvania, United States, United States while working with U.S. Security Associates, Inc..

What companies has Bruce Johnson worked for?

Bruce Johnson has worked for U.S. Security Associates, Inc., C3I Healthcare Connections, A Division Of Telerx, Kantar Tns, and Kantar Tns United States.

Who are Bruce Johnson's colleagues at U.S. Security Associates, Inc.?

Bruce Johnson's colleagues at U.S. Security Associates, Inc. include Lona Buffham, Kristina Markham, Stephen Longoria, Jimmy Torres, and Brysha-Quayla Smith-Tolbert.

How can I contact Bruce Johnson?

You can use AeroLeads to view verified contact signals for Bruce Johnson at U.S. Security Associates, Inc., including work email, phone, and LinkedIn data when available.

What schools did Bruce Johnson attend?

Bruce Johnson holds Mphil, Near Eastern Languages & Civilizations, With Honors from Yale University.

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