Jeff Johnson Email & Phone Number

Greater Minneapolis-St. Paul Area

Ascent Solutions, LLC was created by industry authorities that know the business, delivery and price pressures you are facing and has grown into one of the most trusted consulting companies in the world. Ascent’s unique method of incorporating cybersecurity into our every service has enabled it to become the premier cloud and cybersecurity consulting.

Eden Prairie, MN

Service Desk - Computer Support * Improved Service Level Agreements (SLA) from mid-80%, to 97%, with reduced staffing. * Increased customer satisfaction from mid-3’s, to 4.9 out of 5 * Improved leverage of technical resource time by implementing Agile/SCRUM methodology. * Implemented Knowledge and Asset Management systems.Windows and Apple OS - Client.

Maple Grove, MN

Provide leadership to a largely dispersed staff of Global Help Desk, Access Management and Deskside support resources. Additionally, responsible for IT Procurement, Asset Management, Mobile Technologies and Video Conference technology. * Direct reporting staff of 5 onshore and 1 offshore manager, 15 Deskside technicians and 2 tech leads. Indirect staff of.

Maple Grove, MN

• Responsible to formulate voice systems and computer hardware strategy and manage support of all station level devices on a divisional basis. Services included are: voice/data network, PBX and voice mail systems, video.
• Created a cross-functional move, add, change team that performs all tasks in support of station level voice and computer related hardware.
• Negotiated and oversaw the installation of a PCS cellular site on our Maple Grove campus.
• Manage and control a $1 million + operating and capital budget.
• Manage a staff of 15 employees, a mix of managers, high level analysts and technicians.
• Evaluate and manage service vendors and suppliers of both voice systems and computer hardware.

Manage all aspects of Voice Communications in the Minneapolis area with technical support of three Scimed locations on the West Coast. Responsibilities include: PBX’s, voice mail systems, digital pagers, faxes, video conference, cellular phones and other voice technology systems.

Minnetonka, MN

Manage daily operations for Minneapolis area campus locations comprised of five Nortel PBX systems, network message service, and networked call centers. Manage adds, moves, and change activities including structured voice and data networks. Budget preparation and management activities including the development of charge-back rate structures and processes..

Manage installation and cut-over of Northern Telecom PBX systems, Meridian Mail, Meridian Max, Norstar Digital Key Systems, and Octel Voice Mail systems. Installed and repaired T-1 and video transmission equipment. On call 24-hours for maintenance and repair of equipment for the metro area and parts of Wisconsin.

Wayzata, MN

Performing move, add, changes of telephony equipment. Installation, move and repair of low voltage telecom and network cabling.

Ba, Telecommunications Management

Ba, Business Administration And Management, General

Ba, Business Management; Associate Arts