Jeff Johnson Email & Phone Number

Greater Minneapolis-St. Paul Area

Ascent Solutions, LLC was created by industry authorities that know the business, delivery and price pressures you are facing and has grown into one of the most trusted consulting companies in the world. Ascent’s unique method of incorporating cybersecurity into our every service has enabled it to become the premier cloud and cybersecurity consulting organization.

Eden Prairie, Mn

Service Desk - Computer Support * Improved Service Level Agreements (SLA) from mid-80%, to 97%, with reduced staffing. * Increased customer satisfaction from mid-3’s, to 4.9 out of 5 * Improved leverage of technical resource time by implementing Agile/SCRUM methodology. * Implemented Knowledge and Asset Management systems.Windows and Apple OS - Client Support Services * Used SCCM and JAMF to deploy baseline images, security and application updates, client software. * Upgrade computers from XP to Win7 to Win10. * Upgrade from Office 2007/2010 to Office 2013 and then to O365. * Developed a globally deployed baseline/image and task sequence process. * Integration of Active Directory with SCCM to enable end user self-service capabilities. * Removed user Admin rights from all computers, globally. Began full disk encryption. * Implemented Change Management and testing processes to ensure safe and effective deployment of software, security and application deployments. Audio/Visual - Conferencing Technologies * Refreshed technology in control room of our auditorium to move from analog to digital components. * Implemented visual, audio and control technology standards and installation procedures. * Leveraged WebEx and Cisco Spark for collaboration Indirect Sourcing/Vendor Management * Successfully managed centralized computer and software budget, year over year. * Assisted with renewal of Microsoft Enterprise agreement. * Implemented global computer technology standards for an average savings of 27% per model. * Partnered with Finance and Sourcing to implement global procurement policies to leverage volume pricing and drive license compliance. * Renewed Multifunction print agreement. Savings of $80K over life of agreement. Included deployment of secure print technologies across fleet.

Maple Grove, Mn

Provide leadership to a largely dispersed staff of Global Help Desk, Access Management and Deskside support resources. Additionally, responsible for IT Procurement, Asset Management, Mobile Technologies and Video Conference technology. * Direct reporting staff of 5 onshore and 1 offshore manager, 15 Deskside technicians and 2 tech leads. Indirect staff of 9 offshore Deskside technicians and 29 onshore. * Improved customer satisfaction, post offshoring, by 25% to 4.2 out of 5. Increased on-time delivery of requests from 85% to over 97% percent. * Authored a global, print policy. Managed execution of a US based print consolidation project. Approximate savings - $500K annually. * Negotiated Professional Services Agreement (PSA) to provide baseline imaging and client support services. * Designed maintenance plan for Video Conference technologies saving $80K annually. * Executed RFP for IT asset salvage vendor. Increased security, and realized approximately $250K in previously unrealized asset value. * Participated in an offshoring analysis and implementation. Transitions included: Desktop support, Windows Servers, Microsoft Exchange, Asset Management, and Windows Systems Management. All integrations completed on time and ahead of initial SLA expectations. * Created an IT Asset Management organization. Reclamation and reuse programs resulting in greater than $1M dollars in cost avoidance, over 3-year period. * Authored Mobile Technology use policy. Executed multiple RFP’s and negotiated sourcing contracts resulting in significant cost reductions. * Mobile support vendor (TEM) for procurement, mobile help desk and account management. ($1.2M) * Managed print and MFP (multifunction printer) vendor. ($500K) * IT asset procurement and services vendor. ($1M annual) * Desktop and print technology OEM vendor (HP, Lenovo) ($1M over 3 years)

Maple Grove, Mn

Responsible to formulate voice systems and computer hardware strategy and manage support of all station level devices on a divisional basis. Services included are: voice/data network, PBX and voice mail systems, video conference, cellular phones, faxing, digital paging, desktop/laptop computers, printers, peripheral computer hardware, and software applications.Significant accomplishments in this role:• Created a cross-functional move, add, change team that performs all tasks in support of station level voice and computer related hardware. • Negotiated and oversaw the installation of a PCS cellular site on our Maple Grove campus. • Manage and control a $1 million + operating and capital budget.• Manage a staff of 15 employees, a mix of managers, high level analysts and technicians. • Evaluate and manage service vendors and suppliers of both voice systems and computer hardware. • Manage support of approximately 3800 telephone and voicemail stations with approximately 5000 network clients, within 4 metro campus locations. • Investigated a solution to offer VoFR between our Maple Grove site and our manufacturing plant in Galway, Ireland.

Manage all aspects of Voice Communications in the Minneapolis area with technical support of three Scimed locations on the West Coast. Responsibilities include: PBX’s, voice mail systems, digital pagers, faxes, video conference, cellular phones and other voice technology systems.

Minnetonka, Mn

Manage daily operations for Minneapolis area campus locations comprised of five Nortel PBX systems, network message service, and networked call centers. Manage adds, moves, and change activities including structured voice and data networks. Budget preparation and management activities including the development of charge-back rate structures and processes. Currently manage 6 full-time employees and multiple vendors. Work closely with the Service and Strategy organization to provide world class support of new services introduced within the corporate campus environment. Provide capacity planning for PBX and voice mail systems.

Manage installation and cut-over of Northern Telecom PBX systems, Meridian Mail, Meridian Max, Norstar Digital Key Systems, and Octel Voice Mail systems. Installed and repaired T-1 and video transmission equipment. On call 24-hours for maintenance and repair of equipment for the metro area and parts of Wisconsin.

Wayzata, Mn

Performing move, add, changes of telephony equipment. Installation, move and repair of low voltage telecom and network cabling.

Ba, Telecommunications Management

Ba, Business Administration And Management, General

Ba, Business Management; Associate Arts