Resourceful manager with extensive competencies in project management, quality assurance and development focusing on Agile development, requirements analysis, design, risk analysis, test automation, software testing, implementation, maintenance, and 24-hour customer support. Adept at managing multiple teams, projects, and stakeholders, ensuring on-track projects that produce deliverables of value and exceptional quality to satisfy clients’ needs. Consistent with organizing, directing, and managing contract operation support functions, involving multiple, complex, and inter-related project tasks and dependencies. Manages contract support teams at multiple locations promoting collaboration and transparent working environments. These teams consist of Project Managers, System Engineers, Data Base Administrators, Software Development Engineer in Test (SDET), System Analysts and Testers. Possesses strong client and contactor management skills and meets with customer and contractor personnel to formulate, and review task plans / deliverables ensuring conformance with program task schedules, cost, and quality requirements. Performs business development, planning, delivery, operations, and reporting support for the General Services Administration (GSA) Integrated Technology Category (ITC) Office as well as the capture, planning, and pursuit of Business Development activities for GSA and other government agencies.

Sr. project manager responsible for leading and training agile practices, scheduling and facilitating project meetings, creating and maintaining project timelines, and managing day-to-day communication and overall needs of multiple clients. Focused on understanding each client's business, manage product requirements, and ensure the team is focused on delivering the highest quality and business value. All projects are run Lean Agile to ensure all project managers own their work management and are always looking for improvements that better the team and product delivery. Risk management, monitoring team performance, and creating a transparent environment between teams and clients are all key elements accomplished while in this role. Managed the growth and health of Modea’s multiple healthcare accounts.

Managed the IT Quality Assurance department and responsible for the efficient and successful testing of Corvesta, Inc.’s software products. The QA Department conducts both automated and manual testing; the team consists of Quality Assurance Analysts, Test Automation Analysts and the Quality Assurance Process Engineer. Responsible for managing daily department operations, ensuring the effectiveness and efficiency of the team and developing metrics for implementing improvements to the IT development process. Developed and implemented the strategic plan for QA, ensuring alignment with corporate strategic initiatives. Created team and personnel development plans, and provide coaching and mentoring structured toward guiding employees down their chosen career path.

Promoted to lead and revamp the PM department and methodologies while continuing to oversee software testing division. Responsible for leading project managers, software testers, and development resources while managing all phases of projects. Responsible for determining appropriate software development lifecycle (SDLC) and PM methodology to ensure efficient and effective development; methods used are Agile, Kanban or Scrum, as well as traditional Waterfall. Project Manager focused on web, telephony services, custom Advanced Call Distribution (ACD), Interactive Voice Response (IVR) and Private Branch Exchange (PBX) systems for small to medium-sized businesses and large state agencies. The go to primary accountable resource for successful project deliveries, satisfied clients, and efficient, productive project teams.Accomplishments ●Increased staff productivity and client satisfaction by redesigning the PM department, including installing new staff and implementing new processes. ●Led extensive Joint Application Design sessions with the client resulting in a set of complex requirements combining speech recognition, PCI Level 1 credit card security compliance, second site for disaster recovery, and automatic call distribution. ●Provided technical support for the sales team during negotiation meetings and consultation on company cloud based systems, resulting in the acquisition of new business.●Lead project manager on the FL Dept. of Children and Families hosted IVR and on line transaction processing (OLTP) automatic call distribution and reporting (ACD) project. ●Lead designer and Scrum Master on the service oriented architecture (SOA) based FL Department of Transportation SunPass toll payment IVR project. ●Scrum Master on the modernization and transformation of the legacy Windows Stack to an open source Linux based service oriented architecture (SOA).

Manager responsible for organizing and leading all testing efforts on multiple projects, utilizing several software testing teams and specializing in manual and automated testing of client-server, standalone, multi-tier, and web-based application on Windows and Linux platforms. • Dramatically improved ease of use of internal customer portals and public facing web sites used for marketing, ecommerce, and account management.o Gathered suggestions received from customer feedback through surveys, feature requests, and company forum posts into working requirements for future upgrades. o Organized extensive usability testing using a wide range of people both remotely and on site to streamline workflow. • Produced effective software testing estimates in coordination with overall project schedules providing important information for making project decisions, projecting performance, and defining testing objectives and plans.•Accurately interpret and transform business use case diagrams, environment and data needs into testing deliverables.

QA Analyst specialized in reviewing product stories and creating test cases to ensure overall quality was delivered. Worked collaboratively with testers, developers and other team members when testing complex projects. Responsible for executing functional test cases, test cycles, and automated test scripts. Reported defects found during test case execution, documented and validated resolution of identified defects.Accomplishments • Extensive experience in writing & executing SQL statements for backend testing. • Specialized in Smoke, Functional, Positive, Negative, Integration, System, Regression, Performance, Load, Stress, Endurance/Soak, and User Acceptance Testing (UAT). • Assisted in implementing improvements in test methods and strategies.• Extensive experience with independent verification and validation (IV&V), QA process, and Standards.

Software tester responsible for ensuring the quality of educational videos of new pharmaceuticals for doctors. Worked with a team of testers, followed functional test scripts and reported issues with audio, video quality and web site design.