John Devitt Email & Phone Number

Moorestown, New Jersey, United States

Morrisville, Pennsylvania, United States

Contracted through Arraya Solutions from August 2020 - September 2021, transitioned to Cenlar FSB September 2021 - May 2022Provide first/second level support for internal employees regarding internal and external applications, including Microsoft Office, Oracle, Citrix, Cisco AnyConnect VPN, Digipass authentication app, internal proprietary applications.Troubleshoot hardware and software issues via phone, email, IM, and remotely (utilizing SCCM and Citrix).Maintain detailed documentation on each user interaction using Footprints Service Desk platform.Password resets: Active Directory, Oracle Service Cloud, internal applications.

Lansdale, Pa

Communicated with vendors regarding back order availability, future inventory and special orders.Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Fort Washington, Pa

Acted as point of contact for East Region small businesses (0-50 employees) in regards to processing payrolls, calculating taxes (Federal, State, Local), generating reports for auditing purposes, and answering human resources inquiries.Reconciled invoice statements, researched and corrected discrepancies with regards to bank debits/credits (ACH payments).Assisted clients with mapping payroll expenses/liabilities to General Ledger accounts so data could be transmitted to accounting software such as QuickBooks and Xero.Utilized multiple payroll/financial platforms including ADP RUN, eTime, AS400 and Clarify (CRM software).Transitioned into a Subject Matter Expert role in September 2015 for less tenured associates and particularly challenging calls as one of the office’s primary mentors/trainers of both new and established employees.Identified upcoming trends in client inquiries and provided fellow consultants with pertinent resources so clients received accurate information.Regularly received commendations from management and customers on high level of customer service.

The Liacouras Center At Temple University

Obtained orders for and distributed tickets for Temple Athletics, Temple University, and Global Spectrum events held at The Liacouras Center and other campus venues.Processed payments for and distributed Atlantic 10 and NCAA tournament ticket packages.Coordinated team will-call to prospective student-athletes and families of both home and away teams at football and basketball game day events.Transitioned to Assistant Box Office Manager role in July 2011, acted as a financial liaison between The Liacouras Center and touring event managers to ensure that ticketing/trade/comp policies were being properly maintained.Hired, trained, scheduled box office sellers while maintaining professional working relationship.Supervised all financial settlements in regards to box office sellers.Processed daily financial reconciliation statements for Accounting purposes.