Vice President Of Operations
Singlesource Customer Engagement Services
Centennial, Co
• Managed all aspects of sales operations, business operations, finance, human resources, and regulatory compliance including development and implementation of pre-sales, post-sales, and business processes for scalable growth• Development and delivery of process, workflow, automation and reporting for sales from prospecting through order signature, project management, implementation, and billing within the HubSpot CRM platform• Development and delivery of reseller NetSapiens VoIP… Show more • Managed all aspects of sales operations, business operations, finance, human resources, and regulatory compliance including development and implementation of pre-sales, post-sales, and business processes for scalable growth• Development and delivery of process, workflow, automation and reporting for sales from prospecting through order signature, project management, implementation, and billing within the HubSpot CRM platform• Development and delivery of reseller NetSapiens VoIP platform including processes from client signature of order through individual platform build of client users, delivery of service to client, and billing• Development and implementation of processes including pre-sales checklist, interop, build and delivery of profiles and trunks on SIP platform• Managed a team of third-party direct reports from outsourced project management and support team for all orders and customer support• Managed all human resource processes for hiring including employee regulatory paperwork, third-party payroll, individual state payroll tax compliance with withholding and unemployment registration compliance, employee expenses, and 1099’s• Development, implementation, monthly use, maintenance, and reporting of Rev.io invoicing system including client invoice build, automation, client payment and report portal, tax mapping, invoice delivery, and collections• Management of telecom reseller tax compliance for federal, state, and local taxes with FCC and USAC• Managed all agent commissions including federal and state 1099 reporting and compliance• Managed QuickBooks including review of proper account coding, budgeting, forecasting, revenue and expenses, and financial statement preparation and delivery to CEO• Made business recommendations to CEO for cost reductions by eliminating waste processes and services while looking at ways to increase revenue streams Show less