• SUMMARY: Vertical leader accountable for professional service delivery for public sector clients; lead remote/distributed team of leaders and their project managers and consultants• Business Growth: Developed business case and won approval to merge two related Lines of Business into one, improving overall metrics and bringing processes in line with standards• Delivery Assurance: Created and iterated Delivery Assurance team of architects/consultants and program managers to ensure quality and consistency of delivery across the vertical• Partners: Significantly expanded delivery capacity through the use of trusted partners, developing parter oversight roles and programs, and formalizing partner relationships

• SUMMARY: Accountable for professional service delivery with public sector Enterprise clients implementing workforce management (WFM) and human capital management (HCM) SaaS software; manage remote/distributed team including Practice Managers, Project Managers, and Consultants• Revenue Attainment: Exceeded revenue budget by 15% in first full year of leadership• Client Management: Reinforced a client-centric model among team leading to increased CSAT scores• Team Rebuilding: Rebuilt and grew service delivery team from 11 to 18 in first year.• Award: Recognized with Legend Makers award for top Sales & Services achievers two out of three years of program availability(Kronos Incorporated prior to prior to 2020)

Independent firm focused on management consulting, data-centric technology, and business intelligence• SUMMARY: Performed holistic strategic analysis and consultation across people, process, and technology, developing detailed financial and operational models. Elicited client’s strategic vision for a proposed initiative, their capabilities to execute it, and their readiness to transform to realize their vision’s potential.• Primary Engagement: Led Request for Proposal process for a large national marketing agency to replace and expand their data warehouse, analytics platform, and marketing automation system for a $20M business line with high growth expectations.

• SUMMARY: Accountable for a $23M P&L for professional service delivery and customer success with Enterprise clients implementing CRM and analytics systems, ongoing managed services (BPO), and related data integration and enhancement projects; managed remote/distributed team of 40, including Practice Managers, Relationship Managers, Project Managers, and Consultants• Innovative Turnaround: Led successful turnaround of the managed services business to neutralize losses (originally expected to decline 17% over 3 years), growing business beyond objectives each year.• Leadership: Unified a diverse set of project managers and business analysts into a holistic client services team charged with growing revenue and increasing client satisfaction and retention. • P&L Management: Owned $23M Profit & Loss for managed and strategic services, and held accountable to develop and execute plans to maximize revenue and deliver expected margin; successfully developed and executed strategy with Sales to turn around all negative-margin accounts.• Business Transformation: Identified significant revenue and client satisfaction trends and opportunities, developed executive business case, and won approval to create new vertical focused on managed and strategic services clients.• Strategy: Performed detailed analysis, developed business and financial models, and created strategy to migrate clients from legacy CRM software systems to current solutions.

• SUMMARY: Created and grew team of business analysts; managed and realigned multiple teams of developers, data integration consultants, and program managers; personally sponsored high-profile implementations and key projects• Business Transformation: Identified revenue and client satisfaction opportunities, and won approval to form a team of business analysts charged with driving related projects and processes. Grew team to 10 analysts generating $2M+ in incremental annual revenue.• Practice Leadership: Consolidated disparate teams of Business Analysts, Developers, and Integration Consultants to form a unified practice to drive consulting revenue across the Business Unit.• Project Management: Sponsored and managed complex, multi-year implementation and data integration projects ($2M - $4M), including defining scope, managing timelines/resources, and mitigating risk.• Innovation/Process Improvement: Established an integrated process workflow to drive incremental revenue and improve client satisfaction; implemented department-wide.

• SUMMARY: Led account teams and managed senior relationships and escalations; developed service and renewal standards; managed client health and financial forecasting for division• Client Services & Partnership: Identified, developed and maintained strong, long-term client relationships with multiple Enterprise-level organizations and their partners. • Leadership: Led diverse client service teams focused on customer satisfaction and retention, boosting client and revenue retention levels and increasing on-time renewals.• Negotiation: Directly managed $5M of recurring and consulting revenue annually, and personally led upsell sales, contract renewals, and related negotiations.• Financial Management: Tightly managed revenue forecasting and reconciliation for entire department, working with Finance on behalf of peers and more senior managers.

• SUMMARY: Provided analytic consulting to senior marketing professionals; hands-on with client and overlay data; managed team of analysts• Data Analysis & Modeling: Provided strategic consulting, data analysis, and acquisition modeling to large, national non-profit organizations to optimize the success of their direct marketing revenue stream.• Account Growth: Coordinated with sales staff to anticipate and exceed client expectations by targeting timely offers through understanding client objectives and industry externalities.

• SUMMARY: Led all fundraising activities and managed related team; provided business process consulting• Process Improvement: Integrated development and marketing activities, streamlining and expanding operations to increase overall net revenue through hands-on business process redesign and execution.• Innovation: Analyzed historical data and established documented processes and procedures, creating tailored best practices for an effective and balanced marketing system in a high-growth environment.

• SUMMARY: Led individual giving fundraising and operations, revamped entire department (including people, process, and technology) and significantly grew stakeholder engagement and financial results• Business Transformation: Assessed and realigned business processes for comprehensive revenue program, including broadening and diversifying sources/channels through continual analysis and testing. Resulted in 94% increase in membership revenue, 76% increase in donors, and 94% on-air pledges. • Revenue Growth: Redesigned and expanded direct mail marketing program through refined and expanded targeting, messaging, and testing, resulting in a 43% increase in direct mail net revenue• Strategic Partnering: Formed key strategic partnerships with outside vendors and integrated with their systems, resulting in a 20-fold increase in on-line donations.• Organizational Transformation: Led departmental reorganization and total re-staffing during ownership change, and served as interim Director of Marketing and Communications. Developed and won case to expand target market, serving as Director of Individual Giving and implementing broad-based revenue strategy.• P&L Management: Accountable for budgeting/forecasting and raising 60% of all company revenue ($6M) as well as related expenses for staff, vendors/partners, and $1M product fulfillment operation.

• Coordinated and managed all aspects of over 25 events, ranging from a catered lecture for 25 volunteers to a two-day lectureship for over 500 physicians, donors, and community members• Created and maintained departmental budget and coordinated all Cancer Center donations totaling in excess of $5.6 million annually• Wrote and edited the first professional-quality Cancer Center newsletter with distribution to over 5,000 donors, patients, and interested community members• Coordinated and staffed the 50-member annual giving group and their board of directors