Jordan Mitchel Email & Phone Number

Jakarta, Id

Indonesia

- Daily management and proactive troubleshooting of data pipeline operations, ensuring seamless functionality and immediate resolution of issues.- Engaged with stakeholders across multiple countries (ID, VN, SG, MY, KH, MM, TH, PH) to enhance the safety and quality standards of our platform through strategic adjustments in thresholds and impactful revisions of existing SQL queries, aligning with evolving business objectives.- Served as the Subject Matter Expert (SME) for the comprehensive safety and quality framework concerning drivers, merchants, and customers, providing pivotal data clarifications and insights.- Successfully integrated predictive models into our quality framework, leading to a significant 15% reduction in passenger cancellations by identifying and sanctioning instances of fraudulent cancellations.- Pioneered the development and implementation of an automated sanction system for drivers in collaboration with engineering teams, achieving a substantial reduction of 2.5 hours in manpower requirements across the region.- Spearheaded the expansion of our safety and quality framework, incorporating new scopes in response to initiative-driven and region-specific issues, further solidifying the platform's integrity and customer trust.

Jakarta, Indonesia

- Answering all questions from students that register for Data Analytic course- Conducting study case class for data analytic student class- Conducting sharing session with student

Jakarta, Indonesia

- Mentoring and guiding 10+ students in data analytic bootcamp by providing guidance, conducting TL Simulation , and QnA session that revolving in SQL , Python , Looker , and Final Project- Helping Section manager for administration need revolving the student in the bootcamp

Indonesia

- Led and mentored a team of 12 students throughout a Data Analytics program, employing in-class simulations and personalized one-on-one sessions to enhance their learning experienceOffered expert guidance on crafting insightful analyses for their capstone projects aimed at solving real-world business challenges- Facilitated their mastery of data analysis techniques through practical instruction in Excel, SQL, Python, Tableau, and Google Looker.- Demonstrated and instructed on the application of clustering analysis using K-means and RFM Method, setting a precedent for analytical excellence.

Jakarta, Indonesia

- Served as an external consultant to steer the data team through the migration of dashboards from Tableau to Power BI- Providing comprehensive guidance and mentorship on replicating dashboards within Power BI, detailing the underlying logic of calculations while addressing potential limitations- Successfully delivered two key dashboards focused on Operations and Sentiment Analysis, streamlining analytical processes and enhancing data-driven decision-making.

Jakarta, Indonesia

- Developed and implemented an automated reporting template for Weekly and Monthly Business Reviews on Google Sheets, incorporating Root Cause Analysis to facilitate the creation of data-driven action plans.- Initiated and managed weekly calibration meetings with vendors, leading to the establishment of policy alignments that significantly enhanced vendor quality performance, achieving and maintaining a rate above 98%- Worked closely with Vendor Quality Assurance (QA) teams to monitor moderation quality, ensuring comprehensive understanding and adherence to policies, and developing targeted action plans based on Root Cause Analysis findings.- Designed and launched an operational dashboard for the Indonesian (ID) market using Google Data Studio, streamlining data presentation for both business and QA purposes, enhancing decision-making processes and operational efficiency.

Jakarta, Jakarta, Indonesia

- Managed and executed weekly local (Indonesia) and regional reporting, developing custom report templates tailored to specific requests from various stakeholders, ensuring comprehensive coverage and actionable insights.- Consistently maintained sampling accuracy levels above 98% for the TikTok Indonesia market, demonstrating rigorous attention to detail and a commitment to high-quality data management practices.- Fostered collaborative relationships with key stakeholders from Policy and Process Teams to formulate and implement quality improvement strategies, contributing significantly to the seamless adoption of new policies and enhancing operational standards.

Semarang, Central Java, Indonesia

- Assisted senior QA with creating a report (Daily, Weekly, Bi-Weekly, Monthly, Regional).- Responsible for auditing 10+ agents for their quality and evaluating their weekly quality performance.- Designed a quality improvement plan by collaborating with respective Team Leads which results in becoming the team with the best performance in Feb 2020.- Launched hotel failed issuance project and collaborated with our client for reducing incoming cases on our hotel T2 at peak season by facilitating training sessions and evaluating them for their readiness handling our customer.

Semarang, Central Java, Indonesia

- Solved our customer inquiries on a daily basis (Message, E-mail, and Inbound Call) by following our guidelines while maintaining handling time and ensuring customer satisfaction.- Maintain quality performance above 90% on a weekly basis.- Assisted Team Leads as helpers for other agents in resolving issues with our customers.

Bachelor Of Architecture - Barch, Architecture

Full Stack Data Analytic, Data Analytic, 97.5/100

Activities and Societies: Understanding Bussiness Problem Spreadsheet & Statistic SQL Python Data Visualization