Jon Brookes Email & Phone Number

United Kingdom

Beaconsfield, England, United Kingdom

Wantage, England, United Kingdom

This position included an NDA and all work took place remotely.

London, United Kingdom

When I joined the team, Day True was in a period of rapid expansion. I worked closely with the Director, drawing on my startup skills and experiences to provide strategies, solutions and fresh perspectives to operational issues which had resulted from such fast growth. I designed and facilitated workshops which gave the senior management team a more holistic view of the business; capturing and structuring business processes against areas of friction and identifying and implementing… Show more When I joined the team, Day True was in a period of rapid expansion. I worked closely with the Director, drawing on my startup skills and experiences to provide strategies, solutions and fresh perspectives to operational issues which had resulted from such fast growth. I designed and facilitated workshops which gave the senior management team a more holistic view of the business; capturing and structuring business processes against areas of friction and identifying and implementing improvements.I also managed and mentored a young team of interior designers and support staff at the Chelsea studio. I actively encouraged a culture of collaborative working and knowledge sharing and introduced sales reporting, forecasting and project tracking. These tools enabled us to prioritise each designers tasks against their targets, and to gain greater visibility over the studio's performance. These simple but effective improvements were then rolled out across the company, giving the Director greater visibility over daily operations. This naturally led into a project to improve business intelligence company wide, where I designed the company KPI's and identified which systems would support moving to a data-driven business. Show less

London, United Kingdom

Opendesk approached me to lead on sales, shortly after they had completed their crowdfunding campaign. Their mission - to build a distributed and ethical supply chain through a global maker network.As an early employee and the first sales hire, my initial focus was to grow direct sales while the marketplace tech was being built. I was the first point of contact for B2B customers, helping them chose workspace furniture for their business and then completing the sale via a CNC… Show more Opendesk approached me to lead on sales, shortly after they had completed their crowdfunding campaign. Their mission - to build a distributed and ethical supply chain through a global maker network.As an early employee and the first sales hire, my initial focus was to grow direct sales while the marketplace tech was being built. I was the first point of contact for B2B customers, helping them chose workspace furniture for their business and then completing the sale via a CNC manufacturer from our network that was local to them. As our global customer base grew, I refined the processes and expanded the sales team to cope with demand. I set up tools for my team to capture data and insights from the front line, which we shared back to the wider team to help direct the Product, but also enable us to segment our customers, map their journeys and develop a custom built CRM and Project Management system that delivered even more meaningful business intelligence.Although my role in the leadership team was primarily sales and customer focussed, it pivoted across departments such as Operations, Marketing and Design Engineering. Working as part of a multi disciplinary agile team, I also gained valuable experience mapping out complex business architectures, structuring processes & flows and defining key data points.Key achievements:- Sales growth of £1.3m- Working on major accounts such as Google, Greenpeace, Nike, Arup, WeWork- Customer Journey Owner- Developed on-boarding process for new products- Identified, designed and launched parametric design serviceI learnt plenty about the following too:- CNC manufacturing- 3 sided marketplaces- Distributed manufacturing- Quoting mechanics Show less

London, England, United Kingdom

My success with the Cambridge showroom led on to a promotion to manage the flagship showroom in Fulham, where I was tasked with identifying and making improvements to boost sales. In my new position, I was responsible for the companies highest showroom sales revenue and managing the largest design team. Alongside this, I continued to manage my own portfolio of design projects.Key achievements:- Annual individual sales of £560K+ (target £325K)- Highest individual sale in 40 years… Show more My success with the Cambridge showroom led on to a promotion to manage the flagship showroom in Fulham, where I was tasked with identifying and making improvements to boost sales. In my new position, I was responsible for the companies highest showroom sales revenue and managing the largest design team. Alongside this, I continued to manage my own portfolio of design projects.Key achievements:- Annual individual sales of £560K+ (target £325K)- Highest individual sale in 40 years of trading with project value of £120K (average £25-50K)- Highest annual showroom revenue in company history; £1.3m (+17% on previous year)- Improving customer and team experience by restructuring the installation teamAll while project managing a full showroom refit while still open for business! Show less

Cambridge, England, United Kingdom

I was promoted to Showroom Manager 3 months after joining the company and that year I successfully led the team to achieve the annual sales target for the first time since 2010. My day-to-day role was to meet with new clients in the showroom or at their home, carefully listening to everything they wanted from their new kitchen and then turning their brief into a beautiful yet practical design. Once the client was ready to order, I would produce full design specifications ready for… Show more I was promoted to Showroom Manager 3 months after joining the company and that year I successfully led the team to achieve the annual sales target for the first time since 2010. My day-to-day role was to meet with new clients in the showroom or at their home, carefully listening to everything they wanted from their new kitchen and then turning their brief into a beautiful yet practical design. Once the client was ready to order, I would produce full design specifications ready for manufacture and manage the project through to installation. I had multiple projects running simultaneously at varying stages of completion.I later took on the additional responsibility of checking designer’s final production orders before they went to manufacture, on account of my technical knowledge and high attention to detail. Show less

Cambridge, England, United Kingdom

I had the right combination of knowledge and experience to pick this role up really quickly; a degree in Product Design, an eye for making spaces work better, passion for customer service, hands-on practical experience within property development and a big love for cooking.

Bachelor'S Degree, Product Design

Diploma In Foundation Studies, Art & Design, Art & Design, Distinction

Education record