Jon Dodd Email & Phone Number

Doncaster, England, United Kingdom

Delivering dedicated and results-driven Change and Delivery needs with a strong background in project management and process improvement. I specialize in driving organizational change and ensuring the successful delivery of strategic initiatives.Key Skills:➤ Change Management: implementation of change management methodologies to navigate organizational transformations. Proven ability to develop comprehensive change strategies.➤ Project Management: Proficient in managing end-to-end project lifecycles, including project planning, resource allocation, risk assessment, and stakeholder management. Skilled in utilizing project management tools and methodologies to ensure projects are delivered on time, within budget, and to the highest quality standards.➤ Process Improvement: Experienced in identifying process bottlenecks and inefficiencies, and implementing streamlined solutions for enhanced operational effectiveness. Proficient in conducting process mapping, root cause analysis, and implementing process improvement initiatives to drive productivity and optimize workflows.➤ Data Analysis: Adept at gathering and analyzing data to derive meaningful insights and make data-driven decisions. Skilled in using data visualization tools to present findings and recommendations to stakeholders, enabling informed decision-making and driving continuous improvement.➤ Cross-functional Collaboration: Strong interpersonal and communication skills, enabling effective collaboration with stakeholders, and senior management. Proven ability to build relationships, influence stakeholders.

Bexhill, England, United Kingdom

Bexhill

Leading a team of upto 15 fte across multiple areas of claims fraud from third party damage only to bodily injury resulted from induced accidents etc.

Accountable for the achievement of targets through use of analysing and coaching a team of counter fraud investigators.Lead, develop and motivate a team of Counter Fraud investigators in line with TCF and FOS standards. Taking ownership of problems, making decisions, resolving issues and offering solutions.Seek and develop opportunities for change on current working Ensure that all quality measures are achieved and provide coaching when they fall below target.Ensure all customer complaints are reviewed, resolved and actions put in place to remove the root cause.Ensuring that direct reports have the support, coaching and development that they need in order to perform their roles to the expected standard and achieve their full potential.Undertake monthly 1:1’s with all the reports to this role and to carry out PDR’s.Reduce areas of underperformance by implementing remedial action plans to ensure improvements are met. To extract, analyse and interpret statistical data and track KPI's.

•Trained in Conversation Management with a proven track record in Investigative Telephone Interviewing•The initiative and experience to act upon potentially fraudulent claims activity, ideally within the Claims arena•Exceptional communication skills at all levels, both written and oral•Strong attention to detail•Accurate keyboard skills•IT literacy

Bexhill-On-Sea

Bexhill-On-Sea

Bexhill-On-Sea