Jon Elliott is a Sla Manager at MRC Global. He possess expertise in service delivery, it service management, pmp, sla, itil and 32 more skills. Colleagues describe him as "A master at metrics and quality! While leading a global operations team supporting one of the company's top and most referenced clients, I was fortunate to have Jon as the lead for service levels. Not only was he very good at leading the efforts to measure, track and report, but also proactive in looking at and learning from trends to help keep our services top notch and referenceable. This led to positive renewals with this client but also Jon was adept at working the business… Show more" and "I had the pleasure of working with Jon at DXC.technology. In his role as Global SLA Manager for a Fortune 500 company, Jon was a key enabler to our company's success in defining and meeting SLA objectives, subsequently driving down penalties and delivering customer satisfaction. Jon is a visionary leader. He translates escalations into opportunties and delivers meaningful solutions to meet new challenges. He is an accomplished manager who excels in leading people and services… Show more"