Jon Gallagher is a Senior Product Support Lead at Compass at Compass. Colleagues describe him as "I have the pleasure of working with Jon on the Product Support team at Compass. Prior to joining the Tier 2 team, Jon worked on the Tier 1 support team and quickly became a standout on that team for his thorough and insightful escalations, which made my job much easier as the next representative to own escalated cases. When Jon joined the Tier 2 team, he managed a great deal of ambiguity related to determining embedded products. Very quickly Jon stepped up to the plate and took ownership of a few areas within our product, which required tons of collaboration with other PSLs, Support Engineers, and Product and Engineering stakeholders. When one of our senior teammates left the team, Jon took the torch and is now the pre-eminent resource for all things associated with Transaction Management as it exists on the Compass Platform. Jon is an empathetic co-worker who is so easy to work with, and who inspires me to forge ahead on progress, even when the work is tough. Jon is the whole package - competent, thorough, a relationship builder, and driven in his role. I highly recommend Jon for any role on your team!"