Jon Hoey Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

• Main technical point of contact for clients: responsible for technical solution in the NTT Ltd. GTM practices - Intelligent Infrastructure (data center and networking), Intelligent Workplace (modern collaboration and customer experience), Intelligent Business (ERP and data analytics) and Cybersecurity.• Provide solutions in NTT Ltd. GTM practices around managed services, technical services, support services and consulting services.• Work directly with client to understand their… Show more • Main technical point of contact for clients: responsible for technical solution in the NTT Ltd. GTM practices - Intelligent Infrastructure (data center and networking), Intelligent Workplace (modern collaboration and customer experience), Intelligent Business (ERP and data analytics) and Cybersecurity.• Provide solutions in NTT Ltd. GTM practices around managed services, technical services, support services and consulting services.• Work directly with client to understand their requirements and the business outcomes required by the solution.• Engage with customers and vendors throughout the solution design phase.• Compare and contrast solutions, options and costings across multiple vendors.• Define and design statement/scope of works including involvement during the delivery of projects.• Assist with technical business development in a customer facing, C-Level environment. Show less

Greater Atlanta Area

• Ownership of all technical account activities including: building technical and business relationships at customer accounts, understanding customer challenges, and seeking out potential projects• Develop and execute account sales strategies with the account team• Identify compelling events or specific business problems and offer attractive solutions to the client• Consultation to prospective clients – parsing requirements, reviewing/creating network diagrams, call flows, etc.•… Show more • Ownership of all technical account activities including: building technical and business relationships at customer accounts, understanding customer challenges, and seeking out potential projects• Develop and execute account sales strategies with the account team• Identify compelling events or specific business problems and offer attractive solutions to the client• Consultation to prospective clients – parsing requirements, reviewing/creating network diagrams, call flows, etc.• Provide technical sales presentations and complex demonstrations• Design and deliver customer-facing Field Trials/Proof of Concepts/Evaluations• Some post sales support as needed, helping transition deployments to the post sales team• Provide informal product training to clients and team• Directly assist sales teams in achieving financial targets via the sales process and assisting sales in accurately assessing and forecasting opportunities Show less

Greater Atlanta Area

• Works with clients to obtain technical priorities, challenges and initiatives that can be translated into sales opportunities• Listen and drive opportunities in all of World Wide Technology’s consulting practices - Big Data, Cloud, Collaboration, Compute, Mobility, Network, Security, Software and Storage• Use knowledge of technology, products and services to build solutions for the customer• Ensures effective coordination and support between account teams and supporting post… Show more • Works with clients to obtain technical priorities, challenges and initiatives that can be translated into sales opportunities• Listen and drive opportunities in all of World Wide Technology’s consulting practices - Big Data, Cloud, Collaboration, Compute, Mobility, Network, Security, Software and Storage• Use knowledge of technology, products and services to build solutions for the customer• Ensures effective coordination and support between account teams and supporting post sales technical resources• Responsible for the coordination, delivery and quality of presales technology solution deliverables within the domain of the opportunity, which may include configurations, architectural diagrams and proposals.• Develop and foster relationships with strategic original equipment manufacturers (OEM) and key partners• Establish a rapport with client engineering and business leadership in order to become a trusted advisor Show less

Atlanta, Ga

• Lead in the development of pre-sales/post-sales engineering tasks including presentations, customer designs, quotes and customer proposals. Plans and modifies product configurations to meet client requirements. • Provide support and leadership in networking design and architecture as well as pre/post-sales support presenting product road map and future software enhancements• Support both routine and complex end user installations/configurations through advanced problem solving and… Show more • Lead in the development of pre-sales/post-sales engineering tasks including presentations, customer designs, quotes and customer proposals. Plans and modifies product configurations to meet client requirements. • Provide support and leadership in networking design and architecture as well as pre/post-sales support presenting product road map and future software enhancements• Support both routine and complex end user installations/configurations through advanced problem solving and troubleshooting. • Work closely with R&D in order to assist in recreating and resolving known bugs. • Understand business requirements for customer base and ability to translate them into technical requirements.• Direct technical response to RFP/RFI responses• Conduct testing of new products in a lab environment prior to supplying to the end customer Show less

Greater Atlanta Area

• Provide troubleshooting guidance with instructions to identify known bug fixes or the implementation of an approved work-around• Assist in the upgrade of national network from IP based network to MPLS based backbone.• Resolve network outage escalations that are hardware, IOS or LEC related failures. Work issues through resolution and provide analysis via a post-mortem system of tracking. • Manage vendor relationships as it pertains to outage cause/effect and identification of… Show more • Provide troubleshooting guidance with instructions to identify known bug fixes or the implementation of an approved work-around• Assist in the upgrade of national network from IP based network to MPLS based backbone.• Resolve network outage escalations that are hardware, IOS or LEC related failures. Work issues through resolution and provide analysis via a post-mortem system of tracking. • Manage vendor relationships as it pertains to outage cause/effect and identification of known bugs and defects. • Perform real-time core network and switch monitoring through an array of event and system logs and a customized automatic and polling script system.• Working manager of team responsible for installation of new network hardware in production network. • Coordinate the implementation of new Tier I Internet feeds throughout the network• Understand and coordinate BGP/OSPF routing policies and designs across a national backbone• Ensure that QoS strategies across the entire production network are accurate and adequate • Perform lab validation of layer 1, 2 and 3 hardware used in the implementation of the network• Implement required procedures for the installation and administration of routers, switches, and other types of networking equipment to include configuration and acceptance testing.• Assist in the processes of equipment and software integration testing with internal developers and troubleshoot these products and systems to ensure quality is maintained. Show less

Greater Atlanta Area

• Member of team that installs, upgrades, troubleshoots and analyzes pari-mutuel network compromising mostly of Cisco switches, routers and security devices• Troubleshoot ip to serial communications with serial connections terminating on a variety of terminal servers • Participate in 24 x 7/365 on-call rotation supporting network• Establish relationship with telco representatives, order new and upgrade existing circuits, escalate problems as deemed necessary• Create and develop… Show more • Member of team that installs, upgrades, troubleshoots and analyzes pari-mutuel network compromising mostly of Cisco switches, routers and security devices• Troubleshoot ip to serial communications with serial connections terminating on a variety of terminal servers • Participate in 24 x 7/365 on-call rotation supporting network• Establish relationship with telco representatives, order new and upgrade existing circuits, escalate problems as deemed necessary• Create and develop rapport with customers to ensure satisfaction Show less