Jon Hoey Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

• Main technical point of contact for clients: responsible for technical solution in the NTT Ltd. GTM practices - Intelligent Infrastructure (data center and networking), Intelligent Workplace (modern collaboration and.
• Provide solutions in NTT Ltd. GTM practices around managed services, technical services, support services and consulting services.
• Work directly with client to understand their… Show more
• Work directly with client to understand their requirements and the business outcomes required by the solution.
• Engage with customers and vendors throughout the solution design phase.
• Compare and contrast solutions, options and costings across multiple vendors.

Greater Atlanta Area

• Ownership of all technical account activities including: building technical and business relationships at customer accounts, understanding customer challenges, and seeking out potential projects
• Develop and execute account sales strategies with the account team
• Identify compelling events or specific business problems and offer attractive solutions to the client
• Consultation to prospective clients – parsing requirements, reviewing/creating network diagrams, call flows, etc.
• … Show more
• Provide technical sales presentations and complex demonstrations

Greater Atlanta Area

• Works with clients to obtain technical priorities, challenges and initiatives that can be translated into sales opportunities
• Listen and drive opportunities in all of World Wide Technology’s consulting practices - Big Data, Cloud, Collaboration, Compute, Mobility, Network, Security, Software and Storage
• Use knowledge of technology, products and services to build solutions for the customer
• Ensures effective coordination and support between account teams and supporting post… Show more
• Ensures effective coordination and support between account teams and supporting post sales technical resources
• Responsible for the coordination, delivery and quality of presales technology solution deliverables within the domain of the opportunity, which may include configurations, architectural diagrams and proposals.

Atlanta, GA

• Lead in the development of pre-sales/post-sales engineering tasks including presentations, customer designs, quotes and customer proposals. Plans and modifies product configurations to meet client requirements.
• Provide support and leadership in networking design and architecture as well as pre/post-sales support presenting product road map and future software enhancements
• Support both routine and complex end user installations/configurations through advanced problem solving and… Show more
• Support both routine and complex end user installations/configurations through advanced problem solving and troubleshooting.
• Work closely with R&D in order to assist in recreating and resolving known bugs.
• Understand business requirements for customer base and ability to translate them into technical requirements.

Greater Atlanta Area

• Provide troubleshooting guidance with instructions to identify known bug fixes or the implementation of an approved work-around
• Assist in the upgrade of national network from IP based network to MPLS based backbone.
• Resolve network outage escalations that are hardware, IOS or LEC related failures. Work issues through resolution and provide analysis via a post-mortem system of tracking.
• Manage vendor relationships as it pertains to outage cause/effect and identification of… Show more
• Manage vendor relationships as it pertains to outage cause/effect and identification of known bugs and defects.
• Perform real-time core network and switch monitoring through an array of event and system logs and a customized automatic and polling script system.

Greater Atlanta Area

• Member of team that installs, upgrades, troubleshoots and analyzes pari-mutuel network compromising mostly of Cisco switches, routers and security devices
• Troubleshoot ip to serial communications with serial connections terminating on a variety of terminal servers
• Participate in 24 x 7/365 on-call rotation supporting network
• Establish relationship with telco representatives, order new and upgrade existing circuits, escalate problems as deemed necessary
• Create and develop… Show more
• Create and develop rapport with customers to ensure satisfaction Show less