As Client Implementations Manager was responsible for overseeing a team that worked directly with FIS clients to deliver and implement Fraud (Actimize) and Anti-Money Laundering (Prime) software applications. Assessed client requirements, developed scope and estimates, and created project plans and schedules to ensure that implementations were completed on time, within budget, and meet client expectations.• Implemented Actimize Essentials Fraud Monitoring installations for both cloud-based and in-house (on-prem) FIS clients.• Involved in all stages of deployment from project initiation to project closure/completion.• Conducted daily and weekly meetings with team members and clients to provide guidance, direction, leadership and the support necessary to ensure their ability to deliver on FIS implementation and client specific goals.• Created detailed project plans to manage team members and all associated tasks required to successfully deploy the Actimize solution.• Conducted extensive meetings and analysis sessions with clients to insure accurate setup of Actimize Essentials Policy Manager Rules for fraud monitoring.• Responded to and resolved escalated client issues related to implementation tasks.• Provided troubleshooting and issue resolution to develop solutions to complex implementation problems and challenges.• Ensured project milestones and goals were met and adhered to approved project timelines and budgets.

Utilize SAFe agile methodologies and approaches for delivery, whilst supervising and planning development and release of FIS Digital One data reporting and billing platform. Implemented and sustained project initiatives by spearheading various FIS One strategic projects extended across multiple divisions within FIS including in-depth planning, coordination, and communication. Managed and oversaw development activities to bring client-enrichment features such as SSO to multiple clients while requiring coordination between multiple FIS divisions to deliver the feature to production. Managed FIS One Unified Solutions 1.9 million dollar budget by providing oversight to FIS One program / project managers to assure accurately sustained and reported budget estimates.• Enabled consumers to utilize single-sign-on to access multiple FIS applications directly by managing execution of delivery on client-enrichment feature to approximately 250 FIS, Inc. clients.• Delivered complex API integration projects key to information exchange between numerous FIS applications and services.• Facilitated easier access to multiple FIS applications through Digital Storefront by accomplishing and deploying critical FIS One strategic project for FIS core client base.• Provided leadership through oversight of DevOps processes required to support client SLA expectations on delivery.• Managed FIS One budget, programs, and projects led by FIS One Unified Solutions team to provide in-depth reporting to executive level management.• Administered various development projects simultaneously to achieve optimum outcomes.• Coordinated regularly with project stakeholders for status updates and inputs, such as project scope, size estimates, and project plans for seamless workflow.• Managed the Identification and resolution of defects, to include root causes analysis, by engaging proactively with development and quality assurance throughout the development life cycle for efficient product release.

Served as lead business systems analyst for FIS’s mobile banking product to develop a high-end industry leading solution within six years’ time-period. Developed huge and complex mobile banking product solutions through detailed analysis and research, such as Mobile Advanced Login Authentication, Mobile Remote Deposit Capture, Mobile Person-to-Person Payments, Mobile Customer Entitlements, and Mobile Data Warehousing and Reporting to achieve optimal product growth. Developed accurate system requirement specifications by conducting analysis of business and user needs, documentation of requirements, and translation to ensure proper understanding of specifications. Acted as subject matter expert to provide product knowledge of medium to high complexity, requiring demonstrated knowledge across multiple analytical areas and business segments. Ensured better understanding of new product features, enhancements, and defect corrections by drafting client-facing communications. • Developed functional documentation of 160+ pages on FIS Mobile People Pay app for development of product.• Identified potential opportunities for improvement by analyzing and documenting business processes and metrics, as well as ways for applications and systems to interact for process support across multiple systems.• Created and designed dynamic solutions with variation during execution and integration based on environmental and architectural differences to achieve operational excellence.• Provided internal training and external stakeholder traning on product changes, new system features, and new procedures. • Implemented strategies to formulate and define system scope and functional objectives via research and fact-finding, along with reconciliation of understanding of relevant business systems and industry requirements.• Performed complex database queries utilizing SQL statements to retrieve data for validation and reporting purposes.

* Developed and managed the execution of a variety of test plans and test scripts for the latest software version release of FIS’s Online Banking product, a browser-based application running on Microsoft’s IIS and SQL Server platform.* Performed system, functional and integration tests procedures on FIS’s Online Banking product in support of software quality certification.* Managed test environments, performed software installations, database research and analysis using SQL Enterprise Manager and Microsoft’s Visual Studio 2005.* Performed data gathering through meetings, interviews, and technical specification reviews to define functional procedures, user interface and data requirements for quality assurance purposes.* Assisted in the development and implementation of revised software quality assurance policies, processes and procedures

* Responsible for managing the implementation of new client’s on to FIS’s Integrated Card Management system for ATM and Debit Cards.* Defined all business requirements necessary to successfully migrate clients off of FIS’s DASH Network on to FIS’s InterCept Network.* Managed all project tasks, documentation and correspondence related to the successful installation of FIS’s Integrated Card Management system.* Conducted web-based training courses on the topics of ATM and Debit card programs, online transaction authorizations, ACH file generation and transaction posting.* Developed and maintained various AS/400 RPG programs used to automate the ATM & Debit Card conversion process.

Managed all software quality testing and certification efforts for Stromberg’s complete line to time-management software products.

* Managed multiple quality assurance projects related to the IBM systems; assigned and monitored appropriate staff to ensure efficient and successful completion of each project; provided input into performance evaluations for junior staff members

Developed and maintained COBOL II programs on the IBM AS/400 for MCI Worldcom’s IXPlus Billing System.

Conducted in-flight maintenance on radar and computer systems during flight operations.Briefed ground maintenance personnel on all in-flight repairs performed