Jon Marks Email & Phone Number

Nashville, Tennessee, United States

I was an analyst on the infrastructure team. Sharepoint Administrator, Product Control (code deployment) manager 5+ years, Office/365 admin, Desktop support administrator, New employee acct. creation/maintenance, Exchange acct. set up/maintenance, AD administration including account set up/maintenance and group policy creation/maintenance, DUO 2FA admin, MS/Intune MDM admin, 8x8 telephone admin, Security badge system admin.My team provided 24/7 monitoring and support for all Servpro systems. I worked closely with the Tech Support Help Desk mentoring associates and ensuring that they were adequately trained. I assisted end users and enabled them to do their jobs as efficiently as possible. I am very good at this.

Nashville

WooHoo!! Great job...Great Boss!!

I worked as a collision repair estimator, managing all aspects of the repair process, providing customer support/guidance throughout the course of each vehicle repair.

Corporate Campus Nashville Tennessee

I worked as an analyst in the Information Support Center. My primary duties were monitoring HCA IT systems and managing incidents/exceptions through resolution.I was responsible for ISC metric reporting, providing reports for IT management.I provided ISC documentation updates. I provided ISC support for Operational Readiness Testing. While at HCA I received ITIL, LEAN and 6 Sigma certification.

Corporate Office Lavergne, Tennessee

I started as a Help Desk Analyst, providing end user support for Ingram companies.I became an IT Operations Supervisor after seven months, supervising a staff of twenty.I moved back to the Help Desk as Supervisor after five years. I left in 1999, went back in 2003 and left again in 2004.

Corporate Office Lavergne Tennessee

I started as a Computer Operator. I progressed to Operations Lead and ended my time there as an Operations/Technical Support analyst.