Jon Murphy Email & Phone Number

Canton, Ga, Us

Woodstock, Georgia

Woodstock, Georgia

Woodstock, Georgia

Metairie, La

Inspect and analyze collision damaged vehicles to create a repair plan and apply pricing. Build relationships with vehicle owners, repairers, and insurance personnel to negotiate costs and sell work. Use computers to write estimates and interact with other computer software. Stay in contact with customers during entire repair process, work to address all customer concerns, and insure satisfaction when repairs are complete.- Thorough knowledge of all aspects of repairs for damaged body parts, mechanical and paint- Set appointment for customers - Collision repair estimates (using CCC One estimating software)- Parts ordering - DRP with insurance companies ( State Farm, AAA and USAA)- Quality inspections - Up selling to increase profit and meet sales goals- Maintain 42% + profit of gross - Ability to make both objective and subjective decisions on repair process, parts and timing- Review all final bills and supplement billing prior to delivery of the vehicle- Negotiate an agreed price on every job prior to processing the job- Ability to prepare all damage reports in an accurate and efficient manner- Excellence sales and estimating skills- Manage repair process from vehicle drop off through delivery.

$12M manufacturing company producing visual and audio equipment for military and private aircraft. Oversee all production duties including scheduling work load for production staff, planning and tracking technician efficiencies, forecasting inventory needs, process improvement, policy implementation, define and implement production objectives, work with to Plant Manager to create and focus on strategic direction. - Developed production schedule for technicians - Adjust tasks, processes or schedule to meet business demands and meet targeted completion times - Implemented production process resulting in more efficient time for completed work orders - Tracked employee efficiencies based off of production build time resulting in efficient use of labor costs - Cut inventory waste by 20% through streamlining production process - Investigated and resolved issues regarding production and quality issues - Responsible for training, coaching and development of production employees - Evaluate overall and individual performance of production staff

Startup information technology company providing IT Support for residential and business clients resulting in $120,000 revenue after only one year of operation. Managed client relations for company through delivery of service, follow up and troubleshooting issues, generating revenue through ongoing servicing of active accounts, suggesting additional support to clients, and managing all aspects of active accounts. In charge of setting up - Wireless network - Exchanges servers,server maintenance - Trouble shooting, installing and replacing computer hardware - Other IT functions as needed. - Generated $40,000 of revenue from individual services provided in 12 month period - Worked with owner to grow from ground floor operations to $120,000 in revenue within 12 months. - Took over all operational management of company related to sales, technical and customer services for

Managed all shop operations including supervising 10 employees, purchasing inventory, scheduling workloads, overseeing quality, and other operational duties as needed. - Oversaw quality of workmanship resulting in 95% customer satisfaction derived from completed surveys - Assisted in company realizing profits consecutively during employment - Cut labor costs by approximately 20% through recruiting efforts and proper work planning

Contributed to overall profitability, sales and service of operation by establishing goals, recruiting, hiring and training staff, defining and setting standard operating procedures. Reduce expenses by cutting cash flow problems related to purchasing, staffing and materials waste Increased Customer Service satisfaction by implementing SOPs related to quality

Comptia Training

Information Technology