Jon Gingrich Email & Phone Number

Cincinnati Area, Ky

Green Bay, Wisconsin Area

Responsible for service delivery and business outcomes within the Sales & Service organization spanning multiple contact centers totaling nearly 600 teammates interacting with clients/prospects via voice, chat, email, and interactive site.Key internal business partners include HR, Technology, Marketing, and Product Management. Key direct reports include VP of Client Service, Sales Directors, and Senior Business Project Manager.Earned 1st place recognition during 2016 JD Power… Show more Responsible for service delivery and business outcomes within the Sales & Service organization spanning multiple contact centers totaling nearly 600 teammates interacting with clients/prospects via voice, chat, email, and interactive site.Key internal business partners include HR, Technology, Marketing, and Product Management. Key direct reports include VP of Client Service, Sales Directors, and Senior Business Project Manager.Earned 1st place recognition during 2016 JD Power Auto Insurance Customer Satisfaction survey (CA Region) and multiple strong finishes on the JD Power Auto Insurance Buying surveys. At the same time client satisfaction scores were skyrocketing, revenue was on the rise as well; growing from roughly $135 million to nearly $1.1 billion. Show less

Green Bay, Wisconsin Area

Expanded the operation from the Green Bay site to include two additional locations - Phoenix & Las Vegas. Earned Chairman's Award for leading the creation of an online homeowner platform which allowed clients to quote and bind H3 & H4 policies in nearly 40 states. Introduced improved process to capture data during the quoting process which resulted in reduced AHT, improved data accuracy, lower rework, and enhanced client & employee satisfaction.

Green Bay, Wisconsin Area

Led the expansion of the sales operation from roughly 65 teammates to over 200 during a period of rapid growth. Responsible for all budgeting & forecasting of sales team while partnering with Marketing to secure affinity partners to expand the business including exclusive relationships with Costco & Ford Motor Company. Respnsible for all KPI's related to service delivery metrics, expense control, revenue growth, employee performance and employee satisfaction.

Saginaw, Michigan

Responsible for all performance outcomes related to insurance, travel, and club activities. Role included significant interaction with community leaders and media outlets representing & promoting AAA. Team consisted of inside sales agents and general agencies, as well as, large travel agency and Club operations unit.

Owosso, Michigan Area