Jon Phillips Email & Phone Number

Biddeford Maine

-Green coffee sourcing and purchasing -Management of Specialty coffee portfolio-Oversight of quality assurance

Greater New York City Area

-Roasting on Probat G45 & UG15-Production, profile, and purchase cupping -Responsible for data collection and cataloging roast data, green coffee specs, Agtron analysis-Roaster maintenance

New York, NY

-Oversee operations for entire coffee program at LaGuardia Airport including 5 cafe locations, 8 restaurants, 4 market locations-Develop and conduct training for baristas, servers, resturant staff -Quality assurance-Equipment maintenance and calibration

New York, New York

-Shape company operations by creating procedures (SOPs) for quality control, training, marketing and overall long-term business development.-Oversee daily operations of cafe including working the bar, building customer relationships and insuring best practices are met by staff.-Maintain existing and establish new vendor relationships.-Procured partnerships.

-Co-founder of The Federation, a green coffee purchasing coalition, the mission of which is to bring together small and large green coffee buying entities to purchase directly and transparently from farmers at source.-Have grown membership of The Federation to include six purchasing members: Red House Roasting, Plowshares, La Colombe, Think Coffee, Oslo.

New York, New York

-Organized Standard Operating Procedures for new store.-Wrote training materials and ensured staff was properly trained on product and procedure.-Successfully developed a single origin coffee program, building upon the existing Farmers Dividend program.-Managed day-to-day operations of high volume cafe, including assuring exceptional customer service.

-Oversaw multiple locations as Director of Retail Operations for 8 cafes throughout United States.-Reduced staff turnover by 25% in 2008, benchmarking a record-setting improvement in staff retention, through the success of employee-development and morale-building programs.-Coordinated store build-out and initial training program to successfully launch 6.

San Francisco Bay Area

-Led in depth customer tasting and education events.-Appointed coffee lead within first month, began leading all employee tastings.-Certified Training Manager, responsibilities included hiring, performance management, ordering, inventory management, customer development, product training, grass roots marketing.-Oversight of multiple high performing retail.

Education record

Education record