VMWare vSphere Environment (~500 virtual servers) • Identify needs and determine the access control to the VMWare vSphere clusters.• Administer vCenter appliance and ESXi hypervisors.• Research new server technology for upgrades.• Administer Nimble Storage group and Dell Compellent cluster.• Create snapshot schedules based on retention needs.Windows and Linux OS Management• Design and implement VMWare templates for Windows Virtual Servers and kickstart files for Linux virtual machines that meet industry standards.• Assess and remediate security vulnerabilities on servers.• Design and implement access control on servers to UTEP personnel and third parties.• Configure third party software to work with the UTEP infrastructure.Citrix Netscaler SDX Appliances• Create load balancing virtual servers and generate SSL certificates for backend servers.• Administer SDX and VPX appliances.Shibboleth Single Sign-On• Configure Shibboleth Integrations with service providers.• Test new integrations.• Deliver Tier 3 support for Shibboleth.Titanium Schedule Support• Configure Titanium Schedule and maintain access control lists for the executables.• Designed and implemented the web component infrastructure to allow for remote intake forms and visits in first quarter of 2020.Cascade CMS• Administer Cascade CMS servers to meet industry standards.• Function as a liaison between UTEP and Hannon Hill• Implemented Cascade CMS infrastructure and created a process for testing upgrades in 2015.CBORD CSGold• Assess stakeholder needs, make technological recommendations, and assist with implementation.• Administer CSGold servers to meet industry standards. Team Lead• Drive resolution of technical escalation and identify root causes.• Elicit and transform user needs into technical requirements.• Provide directions, technical mentoring, and feedback to teammates.• Plan projects and monitor progress.• Chair team meetings and stakeholder meetings.

• Led the Computer Science Technology Support (CSTS) Team by planning projects, delegating tasks among the members of the team, training student employees, and performing quality checks.• Developed custom scripts, procedures, and guidelines to establish and maintain computer accounts, security, data backups, MySQL databases, websites, and SVN repositories.• Configured, tested, and maintained Computer Science departmental servers, workstations, and lab equipment.• Conducted technical research, requirement gathering, feasibility studies, and development to enable continuing innovation within the department.• Conducted routine audits of servers and performed patches, upgrades, and fixes for departmental hardware and software to ensure that they comply with university policies and best practices for security.• Authored technical documentation for software, servers, workstations, network configurations, and access control lists. • Designed an inventory database that tracks all Computer Science equipment by owner and location and managed inventory for the Computer Science Department.• Designed a custom solution to improve stability of the Computer Science department web servers.• Created and maintained departmental images for Windows client workstations and kickstart settings for Linux client workstations.• Managed and operated the data backup solution for Computer Science research and academic data.• Provided technical support to Computer Science students, faculty, and staff.

• Configured technology for Computer Science academic classes and research students. This includes creating active directory accounts, Linux accounts, websites, MySQL databases, SVN repositories, shared folders, firewall configurations, and group policies.• Developed and implemented new scripts and procedures for creating and administering MySQL accounts and databases.• Installed, configured, and maintained faculty, staff, and student workstations• Provided support to Computer Science students, faculty, and staff with technology related issues.• Participated in the planning, execution, and relocation of the Computer Science departmental servers from Prospect Hall to the new Research and Academic Data Center.• Contributed to the preparations for the 2013 ABET accreditation for the Computer Science Department.