Jon Ratcliffe Email & Phone Number

Clayton Le Moors, England, United Kingdom

Online Jewellery shop● Full responsibility for sales order processing, web admin, stock ordering and customer service ● Built the business from the ground up; sourcing suppliers, completing tax returns, managing promotions, driving revenue and establishing an excellent reputation online

Clayton Le Moors, England, United Kingdom

Online Beads and Craft shop● Full responsibility for sales order processing, web admin, stock ordering and customer service ● Built the business from the ground up; sourcing suppliers, completing tax returns, managing promotions, driving revenue and establishing an excellent reputation online

• Ensure daily communication and pro-actively develop strong working relationships with traders to ensure their compliance with Market Regulations• Monitor and manage performance levels, punctuality and absence levels of the Porters to ensure the Market site area is clean and equipment is maintained safely and operational• Liaise closely with the Senior Porter to maintain an effective and efficient rota• Complete duties of office support during holidays and sickness• Complete… Show more • Ensure daily communication and pro-actively develop strong working relationships with traders to ensure their compliance with Market Regulations• Monitor and manage performance levels, punctuality and absence levels of the Porters to ensure the Market site area is clean and equipment is maintained safely and operational• Liaise closely with the Senior Porter to maintain an effective and efficient rota• Complete duties of office support during holidays and sickness• Complete end of week banking spreadsheets including allocating payments to accounts and keep up to date arrears book for outside stall traders• Process purchase invoices and replenish cleaning stock• Deal with complaints and queries from customers, traders and members of the public in a positive, prompt and courteous manner• Liaise with external agencies regularly• Assist the Markets Manager to maintain weekly/monthly channels of communication, build strong working relationships and pro-actively empower team members to adopt a ‘can do’ ‘get it right first time’ led approach Show less

Blackburn, England, United Kingdom

Portsmouth, United Kingdom

Handling enquiries over the phoneIdentifying and proactively seeking to resolve and support the needs of every customerVarious administrative duties necessary to the role

Portsmouth, United Kingdom

● Oversaw general shop duties, including; stock replenishment, cleaning and sales, customer service, goods in.

Glastonbury

● Held full responsibility for greeting guests, cooking breakfast, cleaning rooms and arranging transport to ensure that clients needs were met.● Acted as the administrator for websites and booking sites such as Booking.com, Trivago, Expedia etc.

Altham

● 3rd Party direct sales for Ubisoft, Microsoft, Take-Two Games to customers and retail shops, with further responsibility for general warehouse administration, order consolidation, booking transport, customs declarations, storage planning, stock control and goods in● Actively utilised custom company software and oracle based systems in order to ensure that organisational objectives were met and achieved● Achieved promotion to Team Leader, with responsibility for overseeing a team of 4… Show more ● 3rd Party direct sales for Ubisoft, Microsoft, Take-Two Games to customers and retail shops, with further responsibility for general warehouse administration, order consolidation, booking transport, customs declarations, storage planning, stock control and goods in● Actively utilised custom company software and oracle based systems in order to ensure that organisational objectives were met and achieved● Achieved promotion to Team Leader, with responsibility for overseeing a team of 4 and looking after national accounts such as; HMV, Virgin, DSG Group and Game Show less

Blackburn, United Kingdom

● Oversaw general shop duties, including; replenishment, cleaning and sales, with additional responsibility for ordering stock, rotas and offers ● Staff development and training, ensuring that the required skills were in place in order to meet organisational objectives.

Accrington

● Shop floor assistant, filling shelves, stock replenishment on several departments including; Wines and Spirits, Grocery, Warehouse, Music and Video● Achieved a key promotion to a Department Key Colleague role, prior to completing the role

A Levels In Computing, Geography

10 Gcse'S