Jon Shepherd

Jon Shepherd Email and Phone Number

National Offshore Manager @ TitleWave Real Estate Solutions
jacksonville, florida, united states
Jon Shepherd's Location
United States, United States
About Jon Shepherd

I am a skillful and conscientious Operations Expert with extensive well-rounded experience. I am detail-oriented, self-motivated, a quick learner, and a problem solver with excellent organizational, training, follow-through, process improvement, and visionary skills. I have a positive attitude, exceptional adaptability and interpersonal skills, adept at working effectively unsupervised or in a team environment, and love taking on new challenges.SUMMARY OF QUALIFICATIONS:* Successfully demonstrates the ability to manage multiple teams and multiple shifts and maintain profitability and positive overall morale.* Highly focused and results oriented in managing complex, deadline-driven operations. * A strategic planner who can improvise, adapt, and overcome problems by finding solutions to resolve issues effectively and in a timely manner.* Able to prioritize and coordinate multiple projects in a high stress, fast-paced, deadline-driven environment.* An expert in developing and maintaining organizational standards manuals.* Experienced in training including creating and/or using an effective quality management system.* Experienced in designing process workflows and implementing artificial intelligence Bot technologies to enhance efficiency and productivity with automation.* Experienced with bankruptcies and using LexisNexis to clear them.* Skilled in developing and maintaining detailed processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.* Accomplished in developing strong relationships with customers, management, co-workers, and employees.* Over 9 years of 3PL (third-party logistics) vendor management experience.* Over 3 years of 4PL (fourth-party logistics) vendor management experience.* Advanced experience in Adobe Acrobat and Microsoft Office.TITLE SEARCHING/EXAMINING EXPERIENCE:** States with seasoned searching/examining experience: Arizona, California, Hawaii, Nevada, Oregon, Utah, and Washington.** States with knowledgeable searching/examining experience: Colorado, Florida, Illinois, Indiana, Michigan, Minnesota, Texas, and Wisconsin.** States with some searching/examining experience: Maryland, New Jersey, Pennsylvania, and Wyoming.

Jon Shepherd's Current Company Details
TitleWave Real Estate Solutions

Titlewave Real Estate Solutions

View
National Offshore Manager
jacksonville, florida, united states
Website:
titlewaveres.com
Employees:
36
Jon Shepherd Work Experience Details
  • Titlewave Real Estate Solutions
    National Offshore Manager
    Titlewave Real Estate Solutions Aug 2024 - Present
    * Direct, manage, and implement Quality Assurance and Quality Control processes with back-office production centers.* Create and implement a Title Insurance Production specific Quality Management system (QMS).* Monitor activities to assess compliance with company standard policies and document procedures based on claims.* Identify process gaps, determine solutions, and implement updates to drive efficiency improvements.* Verify accuracy and integrity of supplied data against established standards.* Identify department and user document management requirements by conducting in-depth needs assessments.* Analyze and recommend improvements to content management system features.* Identify and implement process improvements to increase productivity and quality.
  • North American Title
    Operations Manager
    North American Title Jul 2023 - Jun 2024
    * Managing a title curative team along with multiple global vendors.* Provide extensive research to cure legal matters.* Assist Underwriting with operational solutions and Litigation support.* Assist Claims with operational solutions and Litigation support.* Provide document recording and policy correction services.
  • North American Title
    Quality Assurance And Compliance Management
    North American Title Mar 2018 - Jul 2023
    Operations Expert
    * Direct, manage, and implement Quality Assurance.* Created and implemented a Quality Management System (QMS).* Created and implemented an Organization Standardization document system. * Monitor activities to assess compliance with company policies and document processes based on claims.* Identify process gaps, determined solutions, and implemented updates to drive efficiency improvements.* Verify accuracy and integrity of supplied data against established standards.* Identify department and user document management requirements by conducting in-depth needs assessments.* Determine and recommend improvements to content management system features.* Identified and implemented process improvements resulting in an increase of 9.6% in productivity and an increase of 21.3% in quality.
  • North American Title
    Records Management
    North American Title Mar 2018 - Jul 2023
    Operations Expert
    * Created an electronic Document Management System (eDMS).* Keep electronic content secure and accessible for relevant internal and external parties.* Ensure all technical documents are updated and stored in the correct file location.* Ensure that all documents and forms provide clarity and examples to improve quality.* Destroy obsolete and outdated records at the end of their life cycle* Gather and distribute system content training materials to users.* Workflow management and coordination.
  • North American Title
    Operations Expert
    North American Title Mar 2018 - Jul 2023
    * Acted as an Expert Advisor to assist in developing effective solutions for local and global offices/vendors.* Acted as an Advisory Examiner: a) Provided training to local and global teams via phone, email and/or online video platforms. b) Made recommendations for specific scenarios.* Managed aspects of vendor activities, including service level agreements, performance reviews, quality, pricing, etc.* Design, develop and implement operational integration solutions between local and global offices.* Designed process workflows and implemented AI Bot technologies to enhance efficiency and productivity with automation.* Research, review, locate and resolve any issues quickly to ensure high quality.* Travel to multiple nationwide facilities to analyze options for process improvements.* Assisted in developing and implementing effective solutions for process improvements.* Over 5 years of 3PL (third-party logistics) experience.
  • North American Title
    Senior Title Examiner
    North American Title Jul 2012 - Mar 2018
    Commercial - Residential - Foreclosure
    * Searched and examined Residential and Commercial Prelim’s, Commitments and Title Guarantee’s for AZ, CA, NV, UT, and WI states.* Searched and examined Litigation and Trustee Sale Guarantee’s for AZ, CA and NV states.
  • North American Title
    Relief Title Officer Assistant
    North American Title Jun 2016 - Mar 2017
    Senior Title Examiner
    * Assisted Residential, Commercial, Subdivision and Foreclosure title units when shorthanded.* Assisted with calls and emails.* Abstracted documents for recording and produced date downs/updates.
  • First American Title
    Operations Specialist And Quality Assurance Management
    First American Title Dec 2009 - Dec 2010
    * Acted as an Expert Advisor to assist in developing effective solutions for local and global offices/vendors.* Acted as an Advisory Examiner: a) Provided training to local and global teams via in-person, phone, email and/or online video platforms. b) Made recommendations for specific scenarios.* Managed aspects of vendor activities, including service level agreements, performance reviews, quality, pricing, etc.* Designed, developed, and implemented operational integration solutions between local and global offices/vendors.* Designed process workflows and implemented AI Bot technologies to enhance efficiency and productivity with automation.* Traveled to multiple local and global offices/vendors to train staff and analyze options for process improvements.* Assisted in developing and implementing effective solutions for process improvements.* Researched, reviewed, located, and resolved any issues quickly to ensure high quality.* Identified and implemented process improvements resulting in an increase of 26.2% in productivity and an increase of 14.7% in quality.
  • First American Title
    Operations Manager
    First American Title Aug 2005 - Dec 2009
    * Managed up to sixty-four (64) employees including three (3) supervisors.* Maintained a monthly profit and often implemented improved efficiencies that reduced costs.* Successful in taking on new customers and products while continually maintaining high productivity, efficiency, and quality.* Maintained required, and at times improved, delivery times.* Designed process workflows and implemented AI Bot technologies to enhance efficiency and productivity with automation.* Managed LexisNexis accounts.* Introduced and implemented a paperless process.* Cross-trained employees.* Assisted in the creation and implementation of Quality Assurance using Six Sigma and other methods.* Supported IT with minor PC, printer, and network issues.* Over 4 years of 3PL (third-party logistics) experience.* Over 3 years of 4PL (fourth-party logistics) experience.
  • First American Title
    Senior Document Controller
    First American Title Aug 2005 - Dec 2009
    Operations Manager
    * Created an electronic Document Management System (eDMS). * Keep electronic content secure and accessible for relevant internal and external parties.* Identify process gaps, determined solutions, and implemented updates to drive efficiency improvements.* Ensure all technical documents are updated and stored in the correct file location.* Verify accuracy and integrity of supplied data against established standards.* Ensure that all documents and forms provide clarity to improve quality.* Destroy obsolete and outdated records at the end of their life cycle.
  • First American Title
    Senior Title Examiner
    First American Title Sep 2003 - Aug 2009
    Commercial - Residential - Foreclosure
    * Searched and examined Trustee Sale and Litigation Guarantee’s on both Residential and Commercial properties in AZ, CA, HI, NV, OR, UT and WA States.* Used LexisNexis to clear bankruptcies.
  • First American Title
    Customer Service Manager
    First American Title May 2002 - Sep 2003
    Commercial - Residential - Foreclosure
    * Managed up to twelve (12) employees.* High stress department due to volume of calls and required turn times.* Trained and developed employees that had little to no prior experience.
  • First American Title
    Title Officer Assistant
    First American Title Aug 2000 - May 2002
    Commercial - Residential - Foreclosure
    * Trustee Sale Guarantee title unit with high volume of calls and order counts.* Publication and Sale Datedowns.* Abstracted documents for recordings.* Researched Bankruptcies
  • Old Republic Title
    Customer Service Manager
    Old Republic Title Mar 1996 - Jul 2000
  • Orange Coast Title Company
    Customer Service Manager
    Orange Coast Title Company Nov 1986 - Mar 1996
    OTHER POSITIONS HELD:* Doc Puller* Searcher* Customer Service Representative* Records Management* Business Development* Title Assistant* Customer Service Manager - Assisted in the company's expansion to Los Angeles County (under the subsidiary of Record Title).

Jon Shepherd Education Details

  • Rancho Santiago College
    Rancho Santiago College
    Fire Science

Frequently Asked Questions about Jon Shepherd

What company does Jon Shepherd work for?

Jon Shepherd works for Titlewave Real Estate Solutions

What is Jon Shepherd's role at the current company?

Jon Shepherd's current role is National Offshore Manager.

What schools did Jon Shepherd attend?

Jon Shepherd attended Rancho Santiago College.

Who are Jon Shepherd's colleagues?

Jon Shepherd's colleagues are Erin Messmer, Sloan Kuykendall, Brian Catlin, Philip M. Markella, Christopher Thomas, Diana Lyon, Debra Ogle.

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