Jon Stephens Email & Phone Number

Concord, California, United States

Hybrid position where I test Telecommunication Devices as well as perform IT support functions. Software and Hardware support. Account lockouts, Organization Unit management through Active Directory.

San Francisco Financial District And Greater San Francisco Bay Area

IT Helpdesk/Desktop and Telecommunications Support● Desktop Support in Windows 7 Environment.● Support Corporate and Remote 3rd party users.● Inventory tracking, retirement and replacement deployment using ITFAS.● Enterprise Helpdesk Case Tracking.● Remote support of Windows 7, 8, 8.1 and 8.1 upgrade.● Cloud computing.● Office365● Boxsync● Yardi Voyager Property Management Suite migration and support● Full-charge bookkeeping through financials.● Computer and LAN support and maintenance.● Supply and Procurement.of IT equipment● Oracle Virtual Box installation and support● Toshiba Strata Phone system support● Polycom IP Conference Phone support● Avaya Phone system support● Landesk inventory, software task creation and deployment● GoToMeeting support● Well versed in many remote control application

• Direct and monitor help desk for over 500 employees, software licensing and various hardware and software upgrades.• First and second Tier responder to Helpdesk callers. Remotely assist offsite staff with technology related problems. Visit end-users when necessary to complete assistance. Know all aspects of operations involving technology used by staff and end-users. • Conduct weekly training sessions using state-of-the art conference rooms in the use of the A/V equipment and assist in online presentations including webinar software. • Sole support for Ricoh All-In-One Scanners, printers, and Desktop Faxing. Direct support for all HP printers and manage one printer specialist. Also handle all the ID card printers for the recreation department as well as the Security system. • Directly supported and administered MacAfee’s EPO Server based Virus protection.• Oversaw the use of WSUS for MS software updates• Oversaw and directly administered The Barracuda Networks Hardware/Software solution for spam protection, interfacing with the Microsoft Exchange Server.• Ran MS Active Directory for the creation of accounts and administration of same. Password Resets, Distribution List ads, etc…• Well versed in Blackberry support• Incorporate Operations and Telecom groups when tickets need escalation. • Support finance applications, tracking and reporting, Senior-Level technical support and $3.5MM budget.• Manage over $12MM in capital projects.• Facilitate hardware/software upgrades for 911 Emergency Call Center.• Oversee critical projects including Computer Aided Dispatch upgrade and OS migrations.• Perform detailed budget tracking and reporting.• Support public safety through MESH wireless-based systems in fire and PD modules