Jon Upton Email & Phone Number

Maple Grove, Minnesota, United States

St Paul, Minnesota, United States

St. Cloud, Minnesota Area

Oversaw and provided leadership for a team that provided:· Administer and provision all email filtering, encryption, and archiving for 345 Customers\40,000 email accounts.· Providing technical support and remote help desk services to clients· Providing remote monitoring of client equipment by means of remote management software· Reviewing client’s current systems and making technical/process recommendations for improving efficiency· Performing remote server health checks, checking backup logs, test restore, checking event logs and drive space and installing security patches and service packs

St. Louis Park

· Administer and provision all email filtering, encryption, and archiving for 345 Customers\40,000 email accounts.· Providing technical support and remote help desk services to clients· Providing remote monitoring of client equipment by means of remote management software· Reviewing client’s current systems and making technical/process recommendations for improving efficiency· Performing remote server health checks, checking backup logs, test restore, checking event logs and drive space and installing security patches and service packs

Chaska Mn

• Admin of Windows Servers and Network• Supported all desktop and printer applications• Administer firewall and VPN connections• Supported all remote field and sales staff• 24 hour on-call support for network and connectivity issues

Brooklyn Park

• Support of 120 retail sales stores using both VPN and Dameware remote apps • Acted as primary focal point for all customer applications• Administer SQL database end user support• Setup, Ghosted and maintained new PC’s• Ensured timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target

Ensured timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution targetFacilitated backup\restore functionsInventory audit of networksSupport of remote sales forceLevel II support desktop and printer supportSetup, Ghosted and maintained new PC'sInstalled and maintained wireless access points.

Administered 2000 and 2003 Microsoft serverManager of PC\laptop build room using Winbatch scripting to automate the build processes Ensured proper documentation and business justification of all requestsProvided phone support of a 400+ wireless Sprint Aircard service force using both VPN and Bomgar remote access toolsActed as primary focal point for all customer applications, maintained Inventory control Support of 250 person remote sales force using both VPN and Bomgar remote apps Level II in house desktop and printer supportService\help desk Following the ITIL rules tracked 120 calls on a busy day using Front Range ITSM with a 93% success rateAssisted with telephony support of 500 node system

• Administered 2000 and 2003 Microsoft server. Exchange email server, Act database• Installed 574 Dell servers at Brookhaven National Laboratories • Configured and administered VPN connection between remote offices• Setup and maintained various PDA’s• Trouble shot and configured new components in older PC’s

Administered 2000 and 2003 Microsoft server. Exchange email servers Ensured timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution targetFacilitated backup\restore functionsInventory audit of networksSupport of remote sales forceLevel II support desktop and printer support

Administered Novell, NT network, and 2000 Server (140 workstations, 4 servers, 17 printers) Also administered VPN connections between locationsBuilt, configured, and administered Novell 5.1 serverHelped Administer SQL server and end user supportInstalled and administered four 80 port HP network switchesAdministered Lucent Phone system (216 extensions) Installed Windows XP, 2000, 98, Windows 95, NT Workstation, NT Server, and Office SuiteSetup, Ghosted and maintained new PC'sSetup and maintained various PDA'sTrouble shot and configured new components in older PC's

Education record

As, It, Network

Education record

Sever 2000 Administration All aspects of administration. Creating and defining user accounts, security, managing groups, file permissions.