Helping promote the medical manager group as well as providing innovative guidance and business development to the healthcare industry.- Assigned the Roanoke market for business development- Successfully created 20 plus relationships with medical practices throughout Southwest VA. - Currently supporting Managed Services clients by providing technology business reviews, equipment and service acquisition, as well as providing support to any service based issues.

Reported directly to the CEO and the COO of DataPrivia while performing the following: MARKETINGCreated leads for the sales funnel via research on different platforms such as Reference USA, LinkedIn and industry related networking sites. Developed a 12 touch sales funnel in an effort to create more visibility and opportunities for connection with prospect while instituting a 45 day checklist for each touch point. Sent email, letters, postcards and made phone calls. Created marketing campaigns based upon vertical needs * CMMC mandate solutions for government contractors * HIPAA and Cyber Security Awareness Training for the medical industry * Partnered with Viseo Solutions for student population growth via security and data privacy. SALESOffered business improvement tactics via data privacy, cyber security and advanced technology services to prospects of four major verticals (Medical, Government contractors, Financial and Higher Education).Scheduled and instituted meetings and webinars with primary leadership of each vertical.Worked hand in hand with DataPrivia’s CEO to present our services to the presidents and owners of each new prospectMoved prospects through the sales funnel to the desired goal.PARTNER GROWTH MANAGMENTWorked with the leadership of over 30 different organizations to provide solutions to improve current business practices while instituting security and data privacy.Reviewed performance of engineers and technicians with each organization so that tickets were handled quickly with a full level of satisfaction. Managed projects while communicating with internal and external members so that each part from birth to completion was executed effectively

Serviced the Lynchburg and Roanoke metro area with Cobb Technologies products and services.PRINT & IMAGINGI was able to successfully demonstrate and provide value based proposals built around Canon, Konica Minolta and HP printers, copiers, and scanner. These machines would provide the technology to help businesses become more productive and efficient.DOCUMENT SOLUTIONSIn addition to print I was able to effectively evaluate and provide solutions to organizations that would be best suited to move physical files to paperless environment. These products would streamline the business processes as well as provide information management via on premise or cloud based software system.MANAGED SERVICESWas the first Cobb Representative to successfully deploy fully covered IT services to the western region of Virginia. This allowed businesses to move the strain of IT to Cobb's Virtual CIO and the best in market servers and firewalls to allow for a secure and quick RIO due to wasted employee down time.Worked with Regional market manager to revise practices and look for opportunities to better serve my clients.

TEAM LEADERSHIPI had the pleasure of coaching, counseling and driving improvements on an assigned team of 14 Custom Service Executives. I was able to successfully implement and execute company policies and procedures and while setting priorities for each member.I was able to execute strong quality as well as productivity standards while celebrating good behaviors and providing constructive feedback to bad behavior. Within my team I was able to provide performance, productivity and attendance information to leadership while driving each member to achieve their specific targets.Successfully conducted monthly 1-2-1 meetings with my team while providing focus and motivation on Customer Service standards and targets.CALL ESCALATIONManaged escalated complaints of hoteliers as well as customers by phone and e-mail, if necessary.Took phone calls from the Team Lead line helping the other agents with difficult questions and offered support from inbound calls.TEAM LEAD INTEGRATIONIn collaboration with other Customer Service Team Leads we monitored customer service activities and performance looking for ways to encourage growth, a positive mindset as well as demonstrating the five core values of Booking.com.Assisted in calibration sessions creating monthly, mid- and end-of- year performance reviews.Scheduled and distributed tasks and projects from my Team Lead peers to disperse within my team.Was able to help and support with any related administrative tasks while assisting in additional tasks and projects as needed.HIRING SUPPORTI was able to partner with HR in the recruitment process of new Customer Service Executives and Accommodation Service Executives to successfully hire effective new representatives.

HIRING MANAGERHandled the recruiting and hiring process for a 60 member office. Researched and reviewed applications, conducted telephone and in person interviews. Collaborated with the Director of MAO in hiring decisions.WORKFORCE MANAGEMENT Managed the call volume of a 40 agent call center who services 25,000 students on year round basis.Created WFM Weekly Reports, gave light to creating a communications team, created an interactive hour by hour scheduling program which provides the appropriate phone coverage for a telephone queue.Successfully guided the communication team to appropriately handle phone calls from a population of 25k students.Created a timeline template spanning from need to start date, co-created a checklist for the hiring and interviewing model, co-created telephone interview talking points.TECHNOLOGYProvided frontline IT support to the 4 teams as a stop loss between the Office of Military Affairs and the IT help desk. With my efforts I was able to decrease downtime and provide quick resolutions. I created a SharePoint guide using historical service tickets to reference for future quandaries. Accessed and administered Cisco Supervisor, CUIC, UCCE Admin, Conditions Queue Management,WebDT Content Manager, MAO SSRS/Dashboard and Live Person Admin.COACHING AND DEVELOPMENTWorked with the communication team's Assistant Director to provide tips and hacks to allow agents to become better at controlling phone calls as well as providing better solutions to students in need.Successfully created WFM Mentorship with training slides, practical exercises, quizzing and final project.Was able to hire and groom my replacement for MAO's new WFM

TELEPHONE CONSULTANTHandled inbound phone calls from prospective students inquiring about the LibertyUniversity Online program.Helped guide prospects to a choice in major that would aid in their life long goals.Successfully recorded over 2000 applications from individuals interested in the program.Had a 60% conversion rate from app to enrollment.Attended over 20 events as a recruiter for the school successfully delivering the LibertyUniversity name while taking inquiries that led to enrolled students.