Jon Ward's Location
Jefferson, Wisconsin, United States, United States
Jon Ward's Contact Details
Jon Ward work email
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Jon Ward personal email
- Valid
About Jon Ward
Jon Ward is a Energy Sales Manager at InsightFS. He possess expertise in call centers, telecommunications, customer retention, team leadership, sales and 27 more skills.
Jon Ward's Current Company Details
Insightfs
Energy Sales Manager
Jon Ward Work Experience Details
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Energy Sales Manager Southern WisconsinInsightfs Apr 2022 - PresentJefferson County, Wisconsin, United States
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Sales SpecialistInsight Fs Jan 2018 - Apr 2022United States -
Contact Center SupervisorTds Telecommunications Llc Jul 2015 - Jan 2018Madison, Wisconsin Area -
Account ManagerWalco Equipment Ltd Sep 2014 - Jul 2015
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Associate ManagerTds Telecommunications Corp. Jan 2013 - Oct 2014Madison, Wisconsin Area
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Supervisor- Contact CenterTds Telecommunications Corp. Oct 2011 - Jan 2013Madison, Wisconsin AreaHire and train new employeesCoach and motivate teamImprove processes and procedures for employees and the companyOversee team and report to management
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Senior Consumer Sales AdvisorTds Telecommunications Corp. Aug 2010 - Jan 2012Train advisors on new processes and help them sell current TDS productsCreate communications to team for new process updates Answer process change and sales related questions from advisors and managementAudit sales for accuracy
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Consumer SpecialistTds Telecommunications Corp. Dec 2009 - Aug 2010Retain TDS services by means of inbound call center.Resolve upset customer's issue in a timely mannerHandle disconnect requests via email and phoneUp sell services to fit customer's needs when possible
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Senior Consumer Sales AdvisorTds Telecom Aug 2010 - Oct 2011Guided and answered advisor questions and handled customer escalations.Trained/coached advisors on new software and processes to better serve our customersCreated communications to team for new process updates Answered process change and sales related questions from advisors and managementAudited sales for accuracy
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Consumer SpecialistTds Telecom Dec 2009 - Aug 2010Retained TDS services by means of inbound call center.Resolved upset customer's issue in a timely mannerHandled disconnect requests via email and phoneUp sold services to fit customer's needs when possible
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Sales, Service, Retention AdvisorAerotek/Tds Metrocom Nov 2008 - Dec 2009Sell, serve, and retain TDS services over the phone. Sold TV, phone, and internet servicesHandled billing questionsScheduled first time installations of services
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Sales, ServiceAerotek/Tds Metrocom Nov 2008 - Dec 2009Sold, served, and retained TDS services over the phone.Sold TV, phone, and internet servicesAssisted customers with billing questionsScheduled first time installations of services
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ManagerKarcom Franchise Of Verizon Wireless Jun 2008 - Nov 2008Worked with customers to find the best plan and phone for their needs.Sold 2-year phone contractsSold Verizon's wireless internet serviceHandled customer complaints and resolved issues timelyTrained employee's and answered questions
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ManagerKarcom Franchise Of Verizon Wireless Jun 2008 - Nov 2008Worked with customers to find the best plan and phone for their needs.Sold 2-year phone contractsSold Verizon's wireless internet serviceHandled customer complaints and resolved issues in a timely manorHired and trained employees
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ManagerBlue Marble Family Farms Feb 2008 - Jun 2008Managed distribution and delivery for local dairy products.Created efficient delivery routesSought new clients to expand businessHandled complaintsScheduled employees
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ManagerBlue Marble Family Farms Feb 2008 - Jun 2008Managed distribution and delivery for local dairy products.Created efficient delivery routesSought opportunities to expand businessHandled complaintsHired, scheduled, and trained employees
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Buyer'S AgentGreat Outdoors Realty Oct 2007 - Jun 2008Worked with all types of clients to find the correct property they are searching for.Marketed propertiesWrote sales contractsProtected privacy of buyer clientsReferred clients to financial institutions that meet customers' needs to purchase properties
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RealtorGreat Outdoors Realty Oct 2007 - Jun 2008Worked with all types of clients to find the correct property they are searching for.Marketed propertiesWrote sales contractsProtected privacy of buyer clientsReferred clients to financial institutions that meet customers' needs to purchase properties
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Independent Sales RepresentativeSafilo Group Oct 2006 - Oct 2007Sold eyeglass frames to privately owned Optometry offices in Wisconsin and Illinois. Helped doctors choose the best frame lines for their cliental Processed orders and returns Created and kept my own schedule Called on prospective customers
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Optician/ManagerBrandon Eyes Inc Jan 2002 - Sep 2006Worked as an office manager in a high profile optometrist's office. Assisted patients in their selection of eyeglasses and education on lenses Purchased frames and contacts from vendors Adjusted eyeglasses for customers Handled scheduling & processed insurance formsDealt with all customer escalations and office problems
Jon Ward Skills
Call Centers
Telecommunications
Customer Retention
Team Leadership
Sales
Account Management
Management
Customer Satisfaction
Customer Service
Team Building
Call Center
Direct Sales
Training
Marketing
Voip
Process Improvement
Sales Operations
Coaching
Wireless
Managed Services
Customer Experience
T1
Sales Management
Cold Calling
Telephony
Time Management
Pri
Broadband
Co Location
Recruiting
Selling
Acd
Jon Ward Education Details
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Business Administration; Criminal Justice
Frequently Asked Questions about Jon Ward
What company does Jon Ward work for?
Jon Ward works for Insightfs
What is Jon Ward's role at the current company?
Jon Ward's current role is Energy Sales Manager.
What is Jon Ward's email address?
Jon Ward's email address is jw****@****ail.com
What schools did Jon Ward attend?
Jon Ward attended American Intercontinental University.
What skills is Jon Ward known for?
Jon Ward has skills like Call Centers, Telecommunications, Customer Retention, Team Leadership, Sales, Account Management, Management, Customer Satisfaction, Customer Service, Team Building, Call Center, Direct Sales.
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