Jon Ward Email & Phone Number

Madison, WI, US

Jefferson County, Wisconsin, United States

United States

Madison, Wisconsin Area

Madison, Wisconsin Area

Madison, Wisconsin Area

Hire and train new employeesCoach and motivate teamImprove processes and procedures for employees and the companyOversee team and report to management

Train advisors on new processes and help them sell current TDS productsCreate communications to team for new process updates Answer process change and sales related questions from advisors and managementAudit sales for accuracy

Retain TDS services by means of inbound call center.Resolve upset customer's issue in a timely mannerHandle disconnect requests via email and phoneUp sell services to fit customer's needs when possible

Guided and answered advisor questions and handled customer escalations.Trained/coached advisors on new software and processes to better serve our customersCreated communications to team for new process updates Answered process change and sales related questions from advisors and managementAudited sales for accuracy

Retained TDS services by means of inbound call center.Resolved upset customer's issue in a timely mannerHandled disconnect requests via email and phoneUp sold services to fit customer's needs when possible

Sell, serve, and retain TDS services over the phone. Sold TV, phone, and internet servicesHandled billing questionsScheduled first time installations of services

Sold, served, and retained TDS services over the phone.Sold TV, phone, and internet servicesAssisted customers with billing questionsScheduled first time installations of services

Worked with customers to find the best plan and phone for their needs.Sold 2-year phone contractsSold Verizon's wireless internet serviceHandled customer complaints and resolved issues timelyTrained employee's and answered questions

Worked with customers to find the best plan and phone for their needs.Sold 2-year phone contractsSold Verizon's wireless internet serviceHandled customer complaints and resolved issues in a timely manorHired and trained employees

Managed distribution and delivery for local dairy products.Created efficient delivery routesSought new clients to expand businessHandled complaintsScheduled employees

Managed distribution and delivery for local dairy products.Created efficient delivery routesSought opportunities to expand businessHandled complaintsHired, scheduled, and trained employees

Worked with all types of clients to find the correct property they are searching for.Marketed propertiesWrote sales contractsProtected privacy of buyer clientsReferred clients to financial institutions that meet customers' needs to purchase properties

Worked with all types of clients to find the correct property they are searching for.Marketed propertiesWrote sales contractsProtected privacy of buyer clientsReferred clients to financial institutions that meet customers' needs to purchase properties

Sold eyeglass frames to privately owned Optometry offices in Wisconsin and Illinois. Helped doctors choose the best frame lines for their cliental Processed orders and returns Created and kept my own schedule Called on prospective customers

Worked as an office manager in a high profile optometrist's office. Assisted patients in their selection of eyeglasses and education on lenses Purchased frames and contacts from vendors Adjusted eyeglasses for customers Handled scheduling & processed insurance formsDealt with all customer escalations and office problems