Jon Weitzel Email & Phone Number

United States

United States

San Antonio, Texas, Us

Manage marketplace KPIs, leading strategies to improve retention, reduce churn, and drive product adoption for enterprise clients. Collaborating with sales, I closed new enterprise and agency clients, increasing the average contract size by 50%, and achieving $1.2M in ACV. I oversaw a $2.3M portfolio, maintaining a CSTAT score above 4.9/5 and achieving 110% net retention by delivering ROI through tailored success plans and monthly reviews. I developed customer activation dashboards that reduced churn from 20% to under 7%. I led onboarding, training, and SOP development, collaborating across teams to optimize support and prioritize deliverables. Additionally, I worked closely with product development to enhance customer engagement and increased AI tool adoption by over 300%, tracking user behavior through FullStory.

San Antonio, Texas, Us

I led upsell strategies, collaborated with AEs to close enterprise deals, and enhanced customer success operations. I managed a portfolio of over 300 self-serve clients and 13 agency/enterprise clients. I guided the growth and development of the Customer Success Team, ensuring the achievement of critical KPIs, including a 45% trial conversion rate, less than 10% net revenue churn, and a 25% cancellation save rate. I expanded ARR by $300K through devising and executing effective upselling strategies and became the first to achieve 100% agency client ordering. Additionally, I played a key role in automating outbound and trial signup outreach sequences in HubSpot, leading to close rates of 30-50%.

San Antonio, Texas, Us

I managed customer success and engagement for all self-serve customers, overseeing over 300 accounts. I boosted successful signups by creating a comprehensive onboarding strategy and virtual walkthrough for new trial signups via Intercom. I achieved a 90% satisfaction rate and reduced response time to under 20 minutes in Intercom. I also developed and implemented a cancellation save strategy, personally reaching a 40% save rate. I collaborated with freelance writers to produce high-quality, targeted content for each customer, ensuring all deliverables aligned with voice and branding guidelines. I onboarded new clients, provided platform training, and offered support to increase usage and retention. I led strategy sessions with key self-serve clients and communicated user stories to internal product and engineering teams to improve the user experience. Additionally, I worked cross-functionally with operations, writers, and product development to ensure all orders were delivered on time and met client expectations.

Seattle, Washington, Us

I directed Stackline's engagements with high-profile consumer brands, leading initiatives to enhance e-commerce experiences and operational success while sharing my expertise in e-commerce sales, strategy, and advertising. I established new enterprise clients such as Nestle, Apple, and Procter & Gamble, improving ROI through data-driven decision-making and tailored competitor analyses. I also supervised the onboarding of prominent consumer brands, ensuring smooth and accurate implementation on Stackline's platform. Additionally, I boosted Nestle purchases by over 10% through programmatic ads, segmenting tens of thousands of non-purchasing customers and delivering actionable insights to drive engagement.

Seattle, Wa, Us

I acted as a subject matter expert by staying current with market trends, providing expert advice on advancing business through increased profit and sales. I built CRM outreach sequences and chat responses, demonstrating deep industry knowledge while executing financial modeling, forecasting, and reporting insights. Additionally, I enhanced the company's image and awareness by analyzing and organizing consumer behavior to drive strategic decisions.

Seattle, Wa, Us

I partnered with the category manager to increase CPG sales, formulating and instituting a planogram process while fine-tuning product assortment levels across categories and store formats in collaboration with internal stakeholders. I reduced labor costs by 12% and shrinkage by 5% by developing and implementing optimized planograms, which improved product stocking efficiency and enhanced the customer shopping experience through innovations like Just Walk Out technology and Amazon Dash Cart. Additionally, I leveraged SQL data to strategically maintain product facings for high-demand items, boosting daily sales and overall store efficiency without disrupting customer purchasing patterns.