Jonathan Anderson Email & Phone Number

North Charleston, South Carolina, United States

-Managed and troubleshot network infrastructure, including configuring and maintaining DNS, DHCP, VPNs, and firewalls for secure and reliable communication within classified and unclassified networks.-Provided Technical Assistance reports for all support provided to DCGS-N Family of Systems help desk customers ensuring seamless operation and resolving issues promptly to minimize downtime.-Developed and maintained comprehensive documentation, including user guides, troubleshooting procedures, and system configurations, ensuring accessibility and clarity for end-users.-Collaborated with cross-functional teams to address technical challenges, implement improvements, and support organizational objectives.-Implemented and enforced security measures, including access control and data encryption, to safeguard sensitive information and ensure compliance with regulatory requirements.

Naples, Campania, Italy

-Responsible for the administration and troubleshooting of 3 separate networks in the Base Communications Office-Perform software and hardware system and security upgrades to secure the reliability and redundancy of the networks-Install and manage the Cisco VOIP phone system for all personnel to provide a more comprehensive communication route for the command.-Keep track of all systems accounts and password management.-Ensure data files are stored properly for back-ups in case of system failure to secure the integrity of the systems.-Ensure all systems are up to date with physical and system security policies.-Assess network issues and sometimes work with domain administrators to resolve

Manama, Capital Governorate, Bahrain

Led a team of sailors to configure, maintain and operate the IT-21 network to provide IP services over 50 ships in the region. Assisting the help desk team by taking calls from customers and ships within the area of responsibility by ensuring that weekly back-ups and troubleshooting was taking place to maintain integrity of the network. Along with all of the above, I also spent my time training lower qualified sailors in my team to ensure that they could handle operations on their own.

It A School

It C School - System Administrator

High School Diploma