Jonathan Boado Email & Phone Number

Victoria, British Columbia, Canada

Designing, implementing, and maintaining the multi-site Enterprise LAN/WAN, including the Data Center.Utilizing WAN solutions such as SD-WAN, VPN and MPLS to connect remote sites.Extending the network to a new site by analyzing requirements, creating network diagrams and identifying network components to be used.Provisioning network security measures like firewalls and access control systems while monitoring network performance.Developing scripts for automating tasks within the network infrastructure.Configuring routers, switches, firewalls, and wireless access points through a centralized controller or through CLI.Investigation and resolution, root cause analysis of problems.

Winnipeg, Manitoba, Canada

Troubleshoot network, hardware, software, workstations, servers, and PBX/VoIP phone systemsPerform network preventive maintenance.Install firmware upgrades for firewalls, routers, switches.Upgrade VMware ESXI hosts and vCenter as needed.Monitor customer backups, troubleshoot failed backup issues and coordinate with the vendor if needed.Perform backup test restore procedure to verify the backups are usable.Update and maintain customer documentation as required.

Responsible for the installation, operation, and maintenance of IPTV network.Coordinates with different Engineering Sections in troubleshooting IPTV network.Coordinates with Cisco TAC for device bug and troubleshooting.Performs Cisco IOS and AppearTV OS upgrades and backups.Acts as a L3 support to customer complaints and help resolve connection issues.Configures multicast boundaries and access list on the customer port.Maintains the inventory of all the equipment used in IPTV.Maintains the database of all the channels available on each exchange and allowed channels on each customer port.Documents the fiber details of each link used in IPTV exchange.Performs duties with minimum supervision, and participate in cross-functional projects as scheduled.Monitors overall network performance.Has created python scripts to automate reoccurring task.24/7 on-call for emergency issues related to the network and VIP customer connection.Tests and evaluates network systems to eliminate problems and suggest system/network improvements.

Dubai, United Arab Emirates

Managed virtual servers using VMware’s vSphere vCenter.Managed Microsoft Windows Server 2008 infrastructure.Maintained the Active Directory and implemented Group Policy.Configured Cisco Firewalls, Routers and Switches and ensure that security policies are applied on each device.Liaised with Procurement department in purchasing IT equipment such as servers, storage device, networking device, etc.Configured VPN tunnel for site-to-site connection with a customer/partner/company remote office location.Configured and optimized Wireless Network.Configured long-range wireless bridge for building-to-building connection – a replacement for remote office site-site VPN connection.Conducted penetration testing and reported the discovered vulnerabilities to the IT Director and suggested changes.Provided support, troubleshooting and problem solving to colleagues.Maintained the inventory of users, computers, printers and other network related device through a database.Maintained System Patches through Windows Server Update Services (WSUS).Email Management through Google Apps / Office 365 / Microsoft Exchange.Implement and Manage Office 365.Monitored System and Network Events through Solarwinds Kiwi Syslog Server.Monitored and managed GFI Security.Backup and Restore File Servers and Database through Symantec Backup Exec / Veeam Backup and Replication.Used the snapshot feature in VMware vSphere vCenter as a backup / restore tool for all Virtual Machines.Coordinated with Internal ISO Auditors in streamlining IT related company policies.

Abu Dhabi, United Arab Emirates

Managed Microsoft Windows Server 2003 Infrastructure.Configured File and Print Servers.Managed Active Directory and configured Group Policy.Configured DHCP Server, DNS Server, Web Proxy Server for Windows.Prepared standard desktop build (Ghost Copy).Updated servers with latest service packs and hot fixes.Distributed packages via Group Policy across all the desktop and servers.Created email address of each new Sales Representatives.Created advertising artwork banners.Designed and maintained Company Websites.Archived old webpages.Examined web hits and prepare monthly reports to Production Supervisor / Advertising Manager

Agoo La Union Philippines

Computer assembly and maintenance.Troubleshooting hardware and software problems.Install and configure computer device and its drivers.Application software installation.Creates standard desktop build (Ghost Copy).Carry out on-site analysis, identification and resolution of desktop problems.Oversee and manage helpdesk support ticketing system and follow timely resolution of all work orders.