Jonathan Alvarez Email & Phone Number

The Travel Director works as a team member during on-site travel programs, ensuring efficient program operation and client satisfaction. The Travel Director prepares and performs tasks within assigned areas of responsibility, including functions, hospitality desk, air procedures, meetings, shipping, VIPs, special activities, and accounting.

Orlando, Florida, United States

● Coordinating daily sales presentations for sales reps● Preparation of sales contracts for the sales department andproperty owners● Efficiently and accurately enter all owner and tour informationinto the company database● Update and maintain sales and marketing reports on a daily,weekly, and monthly basis● Provide additional administrative support to internaldepartments: Sales, Marketing, HR & Resort● Understand and implement operational procedures that governthe business● Act as a liaison between customers and team members foroptimum proficiency● Facilitate website upkeep and manage social media presence tocreate a better following, Oversee all brochures, flyers, onlinemarketing, etc.● Keep up with all systems pertaining to business operationsincluding customer data and back office support to keep the salesteam productive● Create and dispense status reports as requested so the team isinformed of progress reports● Prepare and balance cash and deposits for contracts and giftingdepartments

Longwood, Florida, United States

● Monitoring Agent's inbound and outbound calls● Maintaining the Company’s quality standards● Reviewing and grading agents' call interactions with clients● Coaching agents on Customer Service Skills● Documenting and tracking agent's work performance usingspreadsheets● Contributing ideas to weekly calibration meetings among theQuality Assurance Team to implement quality assuranceprocedures and propose corrective measures● Outline quality assurance procedures and policies● Keeping track of agent's errors● Preparing reports for management on the results of qualityinspections

Longwood, Florida, United States

● Consulting with clients regarding cases of Personal injury,Insurance disputes, Employment discrimination, MedicalMalpractice, Business Disputes● Answering inbound calls● Placing outbound calls to Internet leads● Providing compassionate customer service● Scheduling investigators to meet with clients● Interacting with clients through Live Chat service● Asking clients probing questions to look for additional potentialcases● Defuse escalated client's issues● Assisting clients with completing legal contracts via DocuSignapp● Collect and input adequate data regarding prospective case

Orlando, Florida, United States

● Consulting with clients regarding cases of Personal injury,Insurance disputes, Employment discrimination, MedicalMalpractice, Business Disputes● Answering inbound calls● Placing outbound calls to Internet leads● Providing compassionate customer service● Scheduling investigators to meet with clients● Interacting with clients through Live Chat service● Asking clients probing questions to look for additional potentialcases● Problem Solving for clients during escalated situations● Assisting clients with completing legal contracts via docusign app● Collect and input adequate data regarding prospective cases