Jonathan Antonio Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Hinge Health is pioneering the world’s most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients.

San Francisco, CA

• Coordinated the full onboarding processes for new Tier 3 clients, including fielding general account inquiries, ordering hardware, building venue maps, helping them both understand and utilize Eventbrite’s offering of.
• Successfully trained and onboarded over 70 new Creators onto Eventbrite
• Orchestrated transfer of hundreds of Ticketfly clients’ past events into their respective Eventbrite accounts, giving them a more holistic view of their past operations and access to valuable customer data
• Worked cross-functionally to help clients understand the newest features, product offerings, and best practices ranging from artist tagging to tracking pixels to optimizing event pages for SEO success

San Francisco, CA

• Spearheaded the onboarding processes of both new and migrating Tier 3 clients. Hosted virtual client-facing classroom trainings up to 10 times per week to ensure Eventbrite Creators felt confident and understood the.
• Achieved 95% client satisfaction through providing timely and professional technical product support to clients
• Successfully managed the account migrations of hundreds of Tier 3 Ticketfly clients to Eventbrite, which involved ordering and replacing ticketing hardware and helping migrate hundreds of Ticketfly-hosted websites onto.

San Francisco, CA

• Provided personable, professional, and efficient customer service via phone, live chat, and email to support Ticketfly’s community of over 25,000 event organizers. Helped manage social support and addressed customer.
• Achieved a 93% customer satisfaction rate through surveys provided to customers after support interactions
• Helped develop Ticketfly's support voice on social media platforms in tandem with the marketing team, maintaining a consistent brand voice and protecting brand identity
• Fielded at least 50 support calls, emails, and social media inquiries daily

Oakland, CA

• Provided personable, professional, and efficient customer service via phone, live chat, and email to support Ticketfly’s community of over 25,000 event organizers. Helped manage social support and addressed customer.
• Achieved a 93% customer satisfaction rate through surveys provided to customers after support interactions
• Helped develop Ticketfly's support voice on social media platforms in tandem with the marketing team, maintaining a consistent brand voice and protecting brand identity
• Fielded at least 50 support calls, emails, and social media inquiries daily

San Francisco, CA

• Effectively solved a high volume of customer inquiries daily via phone and email using SalesForce's Desk.com and LiveOps
• Identified, documented, and followed up with engineers on product bugs and features through Atlassian’s Confluence software in a timely manner
• Collaborated cross-functionally to find the best solutions to customers questions
• Drafted improvements to content in the external Support Center and internal documentation
• Maintained a high standard for quality and meaningful Support when interacting with customers

Digital Marketing Certificate, Digital Marketing

An intensive and fast-paced 24 week-long, part-time digital marketing bootcamp that takes a multidisciplinary approach to attaining.

Bachelor Of Arts (B.A.), Communication Studies

Minor: Media Studies

Education record