Jonathan Antonio Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Hinge Health is pioneering the world’s most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.

San Francisco, Ca

Coordinated the full onboarding processes for new Tier 3 clients, including fielding general account inquiries, ordering hardware, building venue maps, helping them both understand and utilize Eventbrite’s offering of marketing, event management, and analytic tools and add-on apps, and ensuring they were set up and ready to go for their first event on sales. Hosted virtual classroom trainings up to 10 times per week to ensure Eventbrite Creators felt confident and were using the platform to its full potential, increasing likelihood of event success. Consistently served as floating help for departmental teams on both extensive and short-term special projects and tasks as needed that helped the department as a whole achieve its larger business goals.• Successfully trained and onboarded over 70 new Creators onto Eventbrite• Orchestrated transfer of hundreds of Ticketfly clients’ past events into their respective Eventbrite accounts, giving them a more holistic view of their past operations and access to valuable customer data• Worked cross-functionally to help clients understand the newest features, product offerings, and best practices ranging from artist tagging to tracking pixels to optimizing event pages for SEO success

San Francisco, Ca

Spearheaded the onboarding processes of both new and migrating Tier 3 clients. Hosted virtual client-facing classroom trainings up to 10 times per week to ensure Eventbrite Creators felt confident and understood the wide variety of event tools at their disposal, increasing likelihood of event success. Provided timely and professional technical product support to clients via phone, virtual meetings, and email. Assisted with special projects as needed such as setting event fees and rebuilding events.• Achieved 95% client satisfaction through providing timely and professional technical product support to clients• Successfully managed the account migrations of hundreds of Tier 3 Ticketfly clients to Eventbrite, which involved ordering and replacing ticketing hardware and helping migrate hundreds of Ticketfly-hosted websites onto Eventbrite’s server

San Francisco, Ca

Provided personable, professional, and efficient customer service via phone, live chat, and email to support Ticketfly’s community of over 25,000 event organizers. Helped manage social support and addressed customer inquiries in a timely manner via the company’s Twitter and Facebook support accounts. Communicated and reported event-, venue-, and web-based issues for hundreds of Ticketfly events happening within the US and Canada. Communicated event information changes to thousands of customers weekly, including door time changes, event postponements, and cancellations.• Achieved a 93% customer satisfaction rate through surveys provided to customers after support interactions• Helped develop Ticketfly's support voice on social media platforms in tandem with the marketing team, maintaining a consistent brand voice and protecting brand identity• Fielded at least 50 support calls, emails, and social media inquiries daily

Oakland, Ca

Provided personable, professional, and efficient customer service via phone, live chat, and email to support Ticketfly’s community of over 25,000 event organizers. Helped manage social support and addressed customer inquiries in a timely manner via the company’s Twitter and Facebook support accounts. Communicated and reported event-, venue-, and web-based issues for hundreds of Ticketfly events happening within the US and Canada. Communicated event information changes to thousands of customers weekly, including door time changes, event postponements, and cancellations.• Achieved a 93% customer satisfaction rate through surveys provided to customers after support interactions• Helped develop Ticketfly's support voice on social media platforms in tandem with the marketing team, maintaining a consistent brand voice and protecting brand identity• Fielded at least 50 support calls, emails, and social media inquiries daily

San Francisco, Ca

• Effectively solved a high volume of customer inquiries daily via phone and email using SalesForce's Desk.com and LiveOps• Identified, documented, and followed up with engineers on product bugs and features through Atlassian’s Confluence software in a timely manner• Collaborated cross-functionally to find the best solutions to customers questions• Drafted improvements to content in the external Support Center and internal documentation• Maintained a high standard for quality and meaningful Support when interacting with customers

Digital Marketing Certificate, Digital Marketing

An intensive and fast-paced 24 week-long, part-time digital marketing bootcamp that takes a multidisciplinary approach to attaining.

Bachelor Of Arts (B.A.), Communication Studies

Minor: Media Studies

Education record