Capability Business Partner
CurrentResponsible for the strategic planning, design and implementation of capability solutions across the Vodafone Retail, Partner and Care channels. Supporting the organisation to deliver on strategic priorities and outcomes by engaging regularly with internal and external stakeholders, across multiple onshore and offshore locations. - Working closely with stakeholders to anticipate and proactively support their capability requirements while leveraging cross-functional relationships to ensure delivery. - Building strong, transparent relationships with key stakeholders to enable consultation on capability initiatives. - Developing capability programs and strategies that utilise adult learning and instructional design principles to enhance impactful delivery across channel. - Consulting and designing capability programs related to Leadership, Product, Process, Systems, On-boarding and Soft skills through the use of training needs analysis. - Measuring and reporting on key metrics and deliverables across multiple channels including time to competence, customer engagement, learning embedment and sales enablement.
