Jonathan B. Email & Phone Number

● Led a digital transformation for redIQ, increasing user base by 200% and driving successful acquisition.● Directed weekly cross-functional meetings to ensure alignment on bug fixes and updates.● Established a ticketing system, improving response times by 30% and refining workflow efficiency.● Developed and maintained bi-weekly product documentation, increasing user engagement by 15%.● Gathered user feedback and created GTM strategies, leveraging KPIs for strategic decisions.

● Aligned high-value features with market needs and clinical workflows, increasing user satisfaction by 30%.● Implemented reliable integration solutions (Surescripts, Neximatic) to enhance system stability.● Utilized SQL and data analysis tools for actionable product insights and quick support resolutions.

- Assist Tier 2/Tier 1 team members with issues, processes, and be a knowledge bank for application support- Provide high level technical support and work with the development team to resolve complex issues or offer solutions to the code/application- Test and reproduce bugs to provide advice for fixes- Provide SQL queries to support/development to analyze data, update data, and provide reports/exports of data- Work with the product team to prioritize user stories and offer assistance regarding dev support issues- Write Azure queries to view development issues and tickets- Help organize Azure DevOps items and provide efficient workflow suggestions

Conyers, Ga

Working in and around the electrical/construction business allowed me to learn and apply a hardworking, diligent attitude to my work process. Working in this field also strengthened my confidence and ability to make decisions independently.