Jonathan Barnes Email & Phone Number

Howdy hey, I’m Jonathan. I am a tech professional currently located in San Antonio, TX. After I spent 4 years playing collegiate basketball at the University of Wyoming and UCCS and earned my Bachelors in Communication, I spent the first two years of my post-grad career playing professional basketball in Manchester, UK, and Romania. Basketball taught me invaluable lessons in dedication, teamwork, and goal-setting, and set me up in my professional career to have a deeply collaborative spirit, positive attitude, and a strong work ethic! Transitioning into the corporate world in 2021, I spent 8 months in a cold-calling sales role at Subsplash, and dove into learning the ins and outs of client-facing roles in the SaaS industry. I learned a lot in my first role, mainly that I was horrid at sales but more importantly I realized that my passion professionally aligned more closely with helping set clients up for success, teaching and training them how to use our software to be able to reach their goals. That led me to transition into an Implementation Specialist role, where I spent two years welcoming clients post-sale and curating every onboarding experience to optimize client retention, maximum adoption of services and delivering delight in every interaction! I honed my skills in this field and was excited to recently be promoted to an Implementation Specialist II position, where I have the opportunity to dive in deeper to more complex problems with clients, and serve as a leader on our team. I have learned in my 3 years in the SaaS industry that I have a knack for building meaningful relationships with clients, and there is something truly wonderful about seeing my clients have a light bulb moment where they realize how much time and energy they will be able to save. I strive to always make sure my clients feel seen and heard, and lead each interaction with curiosity to get to the root of any issues they may be having. I thrive in environments where I can support others, and I always strive to build up and encourage both my teammates and my clients! Outside of the office, you’ll usually find me enjoying the outdoors, whether that is rock climbing, hiking, or just simply going for long walks and listening to podcasts and audiobooks! I love to build and create things, so I love to build Legos, cooking, photography and currently collect vinyl records as well. With a dedication to excellence and a passion for helping others, I embody qualities of determination, innovation, and adventure in both my professional and personal endeavors!