Jonathan Birrell Email & Phone Number

This role requires me to develop skills in many different areas of the business.I am the Super Admin of the Zoho CRM system where all three divisions of the company enter and utilise data. I am the point of contact for all users to help with any issues and I build dashboards and set up reports to help account managers track and monitor their individual deals and to support visibility for the management team to track wider business performance. I also work with the Sales Director to analyse and revise the organisations sales processes.I am responsible for maintaining the company’s WordPress websites. I ensure pages are working as intended and track site performance via google analytics.I work alongside Siemens Digital Industries marketing staff to execute campaigns using Zift, track marketing spend and submit applications for Siemens DI financial support, use Zoho CRM to execute email marketing campaigns, organise and place orders as an exhibitor at trade shows and liase with external marketing agencies to advertise our stands at these shows.I have sales responsibilities in this role, I support account managers with their deals and orders and I am responsible for software subscription and maintenance renewals. I communicate with customers and present the value proposition of renewing to them and place orders via a complex multi-step Siemens system.

I worked as a Customer Operations Specialist where I dealt with inbound customer calls regarding their insurance cover. On these calls I was required to support customers with their requests, handle objections and sell optional extras.