Jonathan Boucher Email & Phone Number

Durham, England, United Kingdom

Promoted from my previous role. Whilst continuing all of the previous responsibilities, picking up and developing several management type skills has become a key focus of the role as I picked up line management responsibilities of the latest 4 new hires.This includes career progression and planning, coaching, developing training plans and analyzing day to day performance through a data driven approach and holding weekly 1 to 1 meetings with the employees I line manager to help them overcome any blockers and aid them in driving their careers forward.Task delegation has also become more important than in my previous role. I still pick up many technical conversations , but the day to day lower priority tickets (P3 and below) are now left to others. I will provide regular support on those issues to guide others when required on the steps needed to try and resolve those tickets.Another key aspect to this role is continuing to develop a trusted bond with key stakeholders on the client's side, providing first class customer service whilst searching for opportunities to reduce repeat tickets, resolve client queries to prevent them escalating into tickets and looking for areas to generate business where change requests are required.Recently started mentoring others outside of my line management role. A role which involves supporting an employee through long term career progression (instead of the typical short to medium term support of a line manager).

Durham, England, United Kingdom

The account I was working on split up the previously combined software lifecycle delivery roles into separate teams. I joined the live support team, still working on the same account. At this point I was the most senior technical resource in the team, with the responsibility of attending every P1 & P2 in the service desk level 3 team, simultaneously providing support across 5 applications for which we provided a mixture of back end, front end, customer service and API middle tier technology. I was also responsible for regularly leading fix package projects to develop and deliver bugs found in production code. I trained and acted as a buddy to 4 new hires to the team. I managed the live support development and product test environments, keeping them up to date with the latest baseline released in production.

Durham

Promoted from my previous role, but now involved in a larger part of the software development life cycle that included SIT support. Took up some coaching duties and leading smaller projects to delivery.

Durham

I worked as an IT consultant using Sopra's Thaler product, getting involved in most of the software development life cycle using a waterfall methodology. This involved understanding high level requirement and analysis documents, then taking these documents to develop and test (both unit testing and black box product testing) before finally following the project through to early go live support.

Sunderland

Initially I spent 4 months on the service desk whilst working towards my OCA (Oracle Certified Associate) certification as a database administrator. After passing my OCA, I worked alongside other Oracle DBA's in a mixture of client support and database support work.

Washington, England

Performed a variety of roles within the company, beginning with one year which I spent serving customers on the till. I was then promoted to the shop floor where I worked on the service squad that focused solely on providing a quality shopping experience for customers. After another year moved to flooring which brought with it the need to manage a department, ensuring the department was fully stocked, clean and tidy. I ended my B & Q career in trade, which involves a mixture of everything learned so far combined with extreme levels of product knowledge to match the knowledge of our customer base, tradesmen.

Sunderland, United Kingdom

The aim of this project is to teach students the core analytical skills required to pursue a career in computer science. This is being achieved by creating a bank of legal, realistic looking forensic evidence (for the University of Sunderland) which is normally unavailable to students. The task to each student is to then use the given scenarios to search beyond the obvious for the evidence hidden underneath.

Newcastle Upon Tyne, United Kingdom

Employed as a digital forensic consultant to carry out a forensic readiness audit. The scope of the audit involves measuring the University's capacity to deal with forensic investigations involving criminal and civil activity.

Bsc Forensic Computing, Digital Forensics, Java Programming, Criminology, A.I, 2:1

Activities and Societies: Student Associate Scheme, Student Representative in Year 1 and 3

Education record